UserTesting

Ready to level up your customer insights? Our latest release is here to help you do just that! 💡 With new NPS benchmarking tasks, you can now compare your performance to industry standards without leaving the platform. Plus, AI-powered screener branching logic personalizes the survey experience, delivering faster, more accurate insights while reducing drop-off rates. And with enhanced global search, finding the content and insights you need has never been easier! 🔍 Unlock smarter decision-making and stay ahead of the competition. https://lnkd.in/gvkY8-aK

How does EE, powered by BT Group, create seamless digital experiences for millions of users? By partnering with UserTesting to refine their app, website, and even their AI chatbot, Aimee. From reimagining navigation with the "Manage" hub to boosting chatbot accuracy, EE’s customer-first approach is transforming their digital platforms and driving incredible results, like a 75% increase in chatbot containment rates and a 50% uplift in broadband page traffic. Discover how UserTesting helps EE build world-class experiences that users love. https://lnkd.in/eqj7fJnd

 How do you design digital products that truly make an impact? In this week’s #InsightsUnlocked, Neeraj Ramesh, Executive Producer of Giving Experiences at Givelify, shares how their Champions of Good program creates what he calls the “warm glow” of giving, and is transforming charitable giving by celebrating consistent generosity over dollar amounts. Learn how Givelify leverages user feedback to foster heartfelt giving experiences, drive innovation, and make a real difference. https://lnkd.in/etGViSrS

Want to know how to make smarter, user-centered decisions in #ProductDesign? Don’t miss this episode of the UI Breakfast podcast featuring Jason Giles, our VP of Product Design!💡 Jason dives into the power of #HumanInsights, aligning teams around user needs, and creating designs that truly resonate. Whether you’re a designer, researcher, or product leader, this is a must-listen. Tune in here: https://lnkd.in/eddQ8Re8

Got a new product idea? Don’t guess—test! Learn how to evaluate product concepts with real user feedback to ensure your next big idea hits the mark. Discover how to turn concepts into successful products. 💡 https://lnkd.in/eJ96MHXM

 "Our hardest-to-reach audiences push us to think differently," says Emma Whitby, Design Researcher at the BBC. In this #InsightsUnlocked episode, Emma and Aleksandra Gojkovic share how empathy-driven #UXResearch is bridging the digital divide for retirees navigating today’s tech-first world. From inclusive design to human-centered insights, learn how the BBC is innovating for all generations. Don’t miss this inspiring conversation! 👇 https://lnkd.in/eipxBC5X

Want to create products that wow your users? 🤩 These top design principles will help you deliver standout experiences that leave a lasting impact. Learn how to elevate your product design and keep users coming back for more. #ProductDesign #UXDesign https://lnkd.in/eBjWAUbw

A clear product roadmap is your key to success! 🗺️ Learn how to prioritize features, align teams, and stay focused on what matters most. Check out our guide to creating a product roadmap that drives results. 📈 #ProductManagement https://lnkd.in/ek5ryPQB

Want to boost your mobile app performance? 📱 A/B testing is the secret to optimizing features and driving user engagement. Learn the best strategies for A/B testing your mobile apps and start seeing real results. https://lnkd.in/e4JXiu7W

Many companies are missing the mark on AI by focusing on tech instead of true customer needs. In the latest Insights Unlocked episode, Sharbani Dhar, CEO of dotinfinity, joins Louis Granger to explain why a "problem-first" mindset leads to more impactful results. Hear how Sharbani’s Responsible AI Canvas can guide AI initiatives to deliver genuine value—beyond just shiny tech. Don't miss this conversation on reshaping customer experience! 🎧 https://lnkd.in/eWJ2Djji #AI #CustomerExperience #InsightsUnlocked