Vail Systems

From providing contextually-rich responses to identifying fraudulent activity, evolving AI and ML capabilities are transforming industries. In this recent Built In article, our Principal Data Scientist, Daniel Pluth, and Data Scientist I, Joseph Black, share how Vail Systems leverages cutting-edge technology to stay ahead of the fast-paced AI/ML landscape and deliver ongoing value to our customers. #AI #ML #MachineLearning #BuiltIn #NowHiring

32 years ago, algorithms were the backbone of what we called an “Intelligent Network.” Today, with the rise of AI and Large Language Models (LLM), the focus has shifted to the data that makes these networks intelligent. 🤖 Join us this Thursday at the 4th AI-ML Systems Conference, where our Chief Data Scientist, Vijay K. Gurbani, Ph.D., will delve into how LLMs can transform telecommunication networks. We’ll uncover both the exciting opportunities and the challenges that come with making these networks smarter. The paper is available at https://lnkd.in/gfhFZSCU #AI #ML #LLM #research #telecommunications

Next week, our team will attend the prestigious IEEE RTC Conference and Expo to present exciting insights on the power of LLMs. Join us on Tuesday, October 8th for these exciting sessions: 3:45 p.m.: Explore the resilience of LLMs against logical fallacies using our new benchmark, LOGICOM. Will they change their opinions based on reasoning? Presented by our principal data scientist, Dan Pluth. 4:15 p.m.: Discover how Large Language Models (LLMs) can improve noisy ASR output and enhance transcription quality. This approach yielded a 1.7% WER improvement over the best-performing ASR. Presented by PhD Intern, Grace LeFevre. #IEE #RTC #LLM #AI #MachineLearning

According to CCW Digital’s latest Market Study, 63% of customers evaluate all their interactions against their best-ever customer experience, regardless of the category. But here’s the problem: 55% of customers believe that experiences have actually gotten worse over the past year. What’s the solution? Our report, How Predictive Experiences Will Power Next-Generation Support, breaks down how contact center leaders can better understand today’s customer needs and deliver experiences that are not just reactive, but predictive and proactive. Get the report here: https://lnkd.in/gCtqV5au What’s Inside?: 🔎 New research on the state of customer experiences today 🧩 Solutions for providing seamless, personalized experiences that exceed customer expectations 💡 Insights from industry leaders on predictive and proactive support #predictivesupport #cxtrends #personalizedexperiences

Congratulations to our Chief Data Scientist, Vijay K. Gurbani, on his appointment to the Federal Communications Commission’s Communications Security, Reliability, and Interoperability Council (CSRIC IX) panel! Over the next two years, Dr. Gurbani will co-chair a working group dedicated to combating AI/ML threats and bolstering the security, reliability, and resiliency of the nation’s communications infrastructure. More information on CSRIC IX and the working group is available on the FCC website at https://lnkd.in/gTMjNTsG. With extensive expertise in AI/ML and its use in communications, Dr. Gurbani leads a team at Vail Systems, Inc. that investigates innovative solutions to speaker recognition, liveness detection, and integrating Large Language Models into enterprise services. His team's work helps our customers mitigate complex cyber threats and strengthen defense against identity-based attacks, paving the way to a more secure future. #Security #CyberSecurity #Communications #FCC

We're excited to be featured in Built In's latest article alongside thought leaders who are shaping the conversation around the impact of a growth-focused culture. Catch the full story – including an interview with Victoria Rasmussen, Manager, Talent Acquisition & Development at Vail Systems – and explore our full list of open roles on Built In! #WorkplaceCulture #ProfessionalDevelopment #EmployeeGrowth #Hiring #NowHiring

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We’re looking forward to attending the Summit: “Delivering value,” hosted by GDS Group this March in Boston! The key discussions of this summit are: - The contact center frontline - AI is your biggest transformation ally - Why crafting holistic digital experiences matters Let us know if you’re also attending and want to connect 1:1 to learn how FreeClimb from Vail delivers innovative communications technology solutions and unparalleled business support. #GDSSummit #FreeClimbfromVail #CX #ExperienceMatters

Don't let your customers think that they've been forgotten! Get your free 30-day trial with Telekit today! Sign up on telekit.com #sba  #smallbusiness  #smallbusinessowner  #telecommunications  #customerservice

We believe that prioritizing wellbeing, equity, and growth is key to cultivating a culture that empowers its workforce to thrive. That’s why we’re honored to be included in Built In's 2024 Best Places to Work and Best Midsize Places to Work in Chicago! Check out Vail Systems and the full list of honorees here: https://lnkd.in/gugkyqh6 #2024BuiltInBest #BPTW2024