Wallapop

On the #People & #Culture front, Q4 is about shaping Wallapop's 5th value around #CustomerCentricity. We want to be more intentional about it and so we are making it a part of our cultural norms. To do so we’ve formed a dedicated core team working from conceptualisation to implementation, developing actionable terms, behaviours and narratives that show the tangible impact of customer centricity on both our culture and business outcomes. Then it was time for a wider employee consultation to seek general buy-in and engagement for embedded success! Here are a few snaps of our last workshop on the topic where we explored industry best practices, rituals, habits and key employee behaviours that will bring this value to life. Stay tuned for the full value statement! 🔜 #EvolvingCulture #CultureInAction #TeamWork

A couple of weeks ago, we closed Q3 with the first edition of our internal Customer Day, where teams from all functions came together to dive into the real-life experience of our Wallapop users. From dispute resolution to catalog moderation, broken items, and pro subscriptions, we got hands-on with customer claims in a play, learn & compete set up. The goal? To give our users a louder voice and sharpen our focus on creating a world-class experience. Safe to say, we all walked away a little wiser and a bit more connected to what truly matters! 👥 🎯 A massive shout out to Sonia Ferrón Sáenz Irene Villanueva Alicia del Sol Fernández Malena Caparé Marion Beaudé Ezequiel Martinez Barros Juan Ignacio Salamone María José G. Marc Francesc Martínez Marín Albert Gómez Angulo Macarena Álvarez Almagro Maria Morcego Munt Uri Angelet 🍏📱Chiara Fumagalli Verónica Gómez Suárez Desirée Núñez Cabanillas for such a great learning experience! #UserFirst #UserExperience #EmpathyInAction #Learn&Grow

Hey #ProductCommunity! 👋 Our CPO, Flavia Neves, will be speaking at Product at Heart in #Hamburg 🇩🇪 this week! As part of the track on Product Operating Models in Practice, in her talk "No-One-Fits-All: Product Delivery in Practice," she'll share how tailored strategies, data obsession, servant leadership and influence are more impactful than standardised frameworks.  📊🔍🤝 Catch her on the main stage (K6) at 14:15 on 13/09/2024! Don’t miss her if you’re attending! https://lnkd.in/ehDuQGDm #ProductManagement #TechConf #ProductAtHeart2024 #ProductLeadership #HamburgEvents

🎶 Guardamos, guardamos, lalalalala 🎵🎤 Proud of our latest campaign inviting us all to rethink what we really need. Beyond the catchy tune, we're hoping to raise awareness on our "just in case" common habit leading to holding on to things we no longer use. We want to help people declutter, while making a positive impact on both the environment and their wallets. ♻️ 📦 🌍 💸 https://lnkd.in/dWYedGTM #DeclutterAndEarn #ReuseRevolution #CircularEconomy #MindfulLiving #LessIsMore

Pssst we are #hiring across #Product, #Operations, #Engineering, #Legal and #Marketing!  Why join us, aside from the fact that we’re an adorable bunch? 😎 As we’re gearing up for planning season, 2025 is shaping up to be an exciting year! Here's why: 🔹 We're building on our strong position to offer more services to our users 🔹 Focus on personalisation; through harnessing #AI we craft more relevant and engaging experiences that cater to the unique needs of each user 🔹 With over 99% brand awareness in Spain, we’re making strides in bringing second-hand alternatives to Southern Europe Apply here 👉: https://lnkd.in/e3JVDUrP #BarcelonaJobs #CareerGoals #JoinUs #JustDoIt

One of our most popular employee benefits is office lunch delivery from Nora Real Food or Honest Greens! Both options offer healthy meals packaged in #reusable and/or #recyclable materials. With this benefit, we aimed to make lunchtime hassle free for our employees while giving them other opportunities to connect. As part of the initiative, it was critical to enable responsible consumption by creating awareness around packaging and waste. 🌍 With our focus on promoting, enabling and tracking reuse, recycling, and food waste throughout the year, we saw a 53.96% decrease in food waste in Q2, thanks to our employees' care and commitment. Well done team and thank you Nora & Honest Greens for feeding us daily, with goodness! 🙌 🤤🍽️ #EmployeeBenefits #TeamLunch #ResponsibleWorkplace

Before heading into our #remote summer months, we got together one last time to celebrate our hard work throughout H1. Bridges were built (literally! 🏗️), good tunes were listened to and boogied on, excellent food, banter and fun was had by the pool. This would not have been possible without our incredible Events team - Malena Caparé,  Gemma Comaposada, Aranza Moreno, Lloyda Valencia - driven by creating exceptional experiences for our team, and the good people of Wallapop who simply cannot resist a good ol summer offsite! ☀️🎉 #SummerSendOff2024 #TeamCelebration #BuildingBridgesAndMemories #OneTeam

In June, we wrapped up our third edition of the Next Gen' Leaders training on a chocolate-making high! 😋🍫 The Next Gen' Leaders course is our advanced #LeadershipProgram, designed to #upskill Wallapop leaders. This program provides a safe, growth-enabling, and challenging environment to explore key leadership topics. Beyond training, it includes a continuous community of practice to ensure knowledge transfer and learning by observing others. Over the past six months, the cohort honed essential skills aligned to our core leadership principles: #empowerment, #ownership, #judgment, and #focus. Self-awareness, vision, strategic thinking, coaching & mentorship are some of the topics they explored. Beatriz Sureda Ruben Navarro Sanchez Núria Marco Diaz Alicia del Sol Fernández Marcos Alfonso Ouviña Marta Canadell Cano Tasha Krylova Marie-Sophie Jammes Natasha Ponzo Giulia Nidasio Chiara Troncarelli strengthened their leadership capabilities & circle of trust and are further equipped to drive Wallapop's success forward 🚀📈🔥 Well done team and special kudos to Julius Lamb Davy for taking our leaders through this journey and Edurne de Oteiza for being the most wonderful godmother for this year's edition!

A few months ago, Flavia Neves joined our team as Chief Product Officer. Her vision is to make Wallapop essential in people’s lives, not by encouraging consumption, but by catering for every user’s needs. 🌍 Reshaping consumption patterns to encourage sustainable practices and meaningful trading is what sparked our conversations initially, and well, the rest is history. Her obsession for the foreseeable future is to pull all the levers possible to position Wallapop as a serious contender to first-hand selection and quality. 🚀 Number of transactions since joining: 34 Selling category of choice: coffee machines people insist on gifting her ☕ Buying category of choice: furniture to upcycle 🔄🪑 Thanks for choosing us, Flavia! 💚 #TechForGood #TeamUpdate #ProductLeadership #WallapopJourney

Want to know how we increased #experimentation by 350% in 2023 alone? Say no more Juan Ignacio Marchese & Bartomeu Galmés Mateo have got you covered 👇 https://lnkd.in/d6JNxYkY #LifeAtWallapop #UserExperience #ContinuousImprovement #CheckOutOurMediumAccount