InMoment

Is Your Bank Ready for 2025? 👀 In our recent InMoment Market Pulse study, we gathered insights from 10,000 banking customers and identified 3 crucial trends for banks heading into 2025. 🥇Trend #1: AI-Driven Platforms Are Winning the Game Banks harnessing AI-powered solutions are creating more connected experiences and unlocking exciting new revenue streams. 📉Trend #2: Legacy Systems = Legacy Results Banks that rely on outdated systems risk losing market share to more agile brands that meet evolving consumer expectations. 💡Trend #3: Delivering Value Is Key to Leadership in 2025 Banks that successfully integrate their data and provide real-time value to customers will lead the charge in 2025. In contrast, those sticking to outdated metrics may face high customer churn and decline. Ready for more? See how Metro Bank harnessed AI-infused feedback to increase revenue and add 3 million new accounts! 📈 💸 👉 https://lnkd.in/gkTqxWtN #Innovation #DigitalTransformation #AI #CustomerExperience #FutureOfBanking #DataAnalytics #EmergingTrends

🎉 Big news! InMoment has been named a Major Player in the 2024 IDC MarketScape for Worldwide Conversational Intelligence and Analytics! Our Conversational Intelligence solution includes advanced NLP, Generative AI capabilities, and the ability to analyze 100% of customer interactions across channels. Thank you to our clients and partners for trusting us to transform customer conversations into actionable insights! 💬 📖 Read the Assessment to learn why we’re a major player in conversational analytics https://lnkd.in/e4bFAJe2

🎉 Excited to announce a breakthrough in integrated customer experience management! InMoment has just launched AI Journey Insights - the CX industry's first AI-powered journey intelligence tool. 🔍 What makes this revolutionary? Our solution harnesses the power of NLP and LLMs to automatically transform fragmented customer data into actionable journey intelligence. No more manual mapping or siloed insights! 💡 Key innovations: • Automatic journey mapping from unstructured data across all touchpoints • Industry-specific pre-trained AI models • Competitive analysis through review data • Real-time touchpoint impact measurement Ready to transform your CX program with AI Journey Insights? 👉 Get more details at https://lnkd.in/eBEKzAWK #CustomerExperience #AI #CX #Innovation #CustomerJourney #BusinessIntelligence #NLP #LLM

We are thrilled to announce Henkel as an InMoment client! 🌟 This collaboration marks a significant milestone in Henkel's journey towards becoming a more customer-centric, data-driven organisation. Henkel's ambitious transformation aims to optimise the entire customer journey by leveraging InMoment's cutting-edge technology and expert services. Together, we will harness continuous feedback from customers, driving business growth and creating sustainable value for all stakeholders. Learn more about how Henkel is leveraging VoC to optimise the customer journey. https://hubs.li/Q02Y75Ct0 #CustomerExperience #CX #VoiceOfCustomer #VoC #Henkel

Is Your Insurance Brand Missing Out on Millions? 💸 In a recent InMoment Market Pulse, we uncovered a major trend: younger generations expect seamless, real-time interactions across digital channels. Are you meeting the mark? 🌐 👀 Trend #1: Digital-First Insurance Customers now expect fast, AI-driven solutions for claims, questions, and resolutions—seconds, not minutes. We recently helped a top insurer identify $3.2M at risk due to outdated processes, transforming potential loss into growth. Is your brand ready to compete? 🌱 Trend #2: Evolving Customer Needs Static surveys can’t keep up. Today’s customers are dynamic and demand more, especially in times of crisis. With Smart Summary, we analyze real-time, non-survey data to anticipate needs—before customers ask. 👥 Trend #3: Retaining Talent with Impactful Training High turnover costs more than money. Losing experienced agents means losing trusted relationships. At InMoment, we use insights from every interaction—chat, calls, and social—to create training programs that boost service quality and retention. Ready to turn these insights into action? Let’s chat about how InMoment can help you stay ahead, retain customers, and drive growth in 2025. 📈✨ 👉 https://lnkd.in/ei_UyFhG #Innovation #DigitalTransformation #Insurtech #AI #CustomerExperience #FutureOfInsurance #DataAnalytics #EmergingTrends #EmployeeEngagement

What’s really driving employees to stay—or go? 🤔 The latest trends in #EmployeeTurnover might surprise you. Our latest InMoment Market Pulse digs into thousands of data points across surveys, reviews, and social signals to reveal insights that challenge traditional thinking on employee retention. Here’s what we found: 🔑 1 in 3 employees would consider staying if their company offered Earned Wage Access (EWA). 💵 Why it matters: EWA gives employees access to part of their wages before payday, reducing financial stress and building loyalty. This simple benefit is becoming a powerful way to boost retention. 🧠 1 in 5 employees say mental health support would strengthen their commitment. Mental health resources, like #CBT and regular engagement opportunities, are now essential. Companies creating supportive environments see more engaged teams. 📈 80% of employees expect clear career development and upskilling paths. 🌱 Growth isn’t optional anymore. Structured advancement paths are proving key for boosting #Retention and engagement. 🧐 See Real Results: A recent InMoment client saved over 💲3 million by enhancing employee and top talent strategies with our AI-powered Journey Solutions, achieving significant cost reductions and a more motivated workforce. Ready to transform your employee experience and keep your top talent? Let’s chat about how InMoment can help you get there. 🚀 👉 https://lnkd.in/epmbHy5q

🎯Excited to announce InMoment's new AI-powered Active Listening Agents! Our latest innovation is transforming how brands collect and understand customer feedback. Traditional surveys often miss the full story. Our AI-powered Active Listening technology uses secure, privately-hosted LLMs to engage customers in real-time conversations, dramatically reducing survey fatigue while uncovering deeper insights. The results speak for themselves: 💬 2.4x more actionable responses 📊 70% more detailed feedback per question 🔍 54% more topics identified for improvement opportunities 💡 24% increase in customer intent insights Ready to revolutionize your feedback process? 🚀 Learn more and see how InMoment is unlocking the power of AI to drive better customer experiences. 👉 Read more on our blog and start transforming your CX program today! https://lnkd.in/dV_ZtrUK #CustomerExperience #Surveys #AI #CX #Innovation #CustomerFeedback #VoiceOfCustomer #ExperienceImprovement #InMoment #SurveyOptimization #ActiveListening #GenerativeAI #Feedback

🚀 Ready to elevate your B2B acquisition and retention strategies? In our latest InMoment Market Pulse, we analyzed data from surveys, reviews, and key customer signals to uncover game-changing opportunities for B2B companies in project-based industries like construction, engineering, architecture, and more. Here’s what we found: 🔄 Boost efficiency: Companies leveraging AI-powered automation are cutting repetitive tasks by up to 40%, driving higher productivity and client engagement while slashing internal costs. 🚨 Reduce churn: By proactively monitoring customer health and journeys, companies can cut churn by over 34%. One client used our Smart Summary solution to protect over $15M in revenue at risk. 💬 Close the loop on feedback: Responding to customer feedback within 24-48 hours boosts retention by 8.5%. Integrating data from chat and call center interactions empowers agents to consistently exceed expectations. 💡Are you ready to turn insights into growth? Let’s chat about how InMoment can help you unlock measurable results. 👉 https://lnkd.in/gUDicMQR #B2B #CustomerSuccess #AI #Retention #Acquisition #MarketShare #Construction #Engineering #Architecture #ProductDesign #InMoment #MarketPulse #Growth

📢 What better way to kick off the week than with another product launch to help brands understand their current and future customers better (and faster!) than ever before! 🚀 With AI-powered recommendations, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your integrated CX program to new levels. 🔎 To take a closer look at these advancements, check out the highlights here: https://hubs.li/Q02SlkPb0

Happy #CXDay2024 to all of our clients, employees, partners, and of course other solution providers that drive the customer experience industry forward! At InMoment we're grateful for the opportunity to be part of the most exciting industry in the world. 🌎 Here's to always putting customers first by listening to what they have to say, understanding where to focus to have the biggest impact, and taking informed actions that improve customer and business outcomes. Or what we call... #IntegratedCX 🤝