Working Solutions

We use tailored recruitment strategies to make a BIG IMPACT on client success.  See how we build ideal agent profiles to find the "best-of-the-best". We onboarded 300 agents, enabling faster ticket handling times, and quicker issue resolutions. Read the full case study to learn how we increased both customer and client satisfaction: https://lnkd.in/gFvM7hNK

Better training means better agents AND a better customer experience. Talk to an expert to learn more about our CX consulting solutions. #CustomerService

How did our team help a major airline implement on-demand customer service in the aftermath of an unprecedented winter storm and technological failures? It's simple—our model is made to scale! This powerful success story is a testament to the importance of flexibility in your customer service operations. Learn more here: https://lnkd.in/gTa86WAh

Imagine being stranded in an airport during the holidays. In 2022, hundreds of thousands of travelers were impacted by a system failure. Learn how Working Solutions' on-demand, multichannel customer service team stepped in to help clear the backlog and deliver seamless CX Excellence in this time-sensitive crisis. Our team discusses lessons learned, best practices in customer service outsourcing, and strategies for handling high-stakes travel disruptions. Watch the full webinar here: https://bit.ly/4ii6zdu

During this season, we're filled with so much gratitude. We have an amazing community of clients, employees, and independent contractors. Wishing you a wonderful holiday filled with food and family as you reflect on life's many blessings! Happy Thanksgiving from the Working Solutions team!

Ready to scale your #retail business' customer service? Don't start without reading this! Our checklist is designed to be your trusted companion for effectively scaling your retail customer service operations. https://bit.ly/3V8BvD0

It's almost #BlackFriday and #CyberMonday. Are you prepping for the holiday retail rush? Working Solutions knows how to step in with flexible and scalable customer service solutions that keep customers satisfied and drive ROI 📈💰 Check out this impressive #CaseStudy #CyberMonday

Increasing operational efficiency is always our goal, but we understand that it should never happen at the expense of quality interactions. Working Solutions helped a client in the #seniormedicalcare industry rapidly scale their contact center operations with customized recruiting. The result: increased contact and conversion rates and enhanced member experiences. Read the full case study to learn more: https://bit.ly/48Y2gQo

Need help scaling the customer service operations for your #retail business? These 5 trends will help you scale your #CX when sales and customer inquiries spike. Scroll left to learn how on-demand outsourcing can help improve your flexibility to help more customers.

High turnover in customer service can disrupt business performance and frustrate your customers. How do you keep your team happy and loyal? 🤔 Here are 5 tips to help boost retention: Nail the Hiring Process – Hire candidates who fit your role & culture. Invest in Training – Equip agents with skills and confidence from day one. Create a Positive Environment – Foster engagement and reduce stress. Provide the Right Tools – Use advanced software and tech. Encourage Career Development – Offer clear paths and mentorship. Ready to learn more? Read our blog for more insights on these actionable tips: https://lnkd.in/gW9-2PCA #CustomerService #AgentRetention