Zappix

Optimizing patient access is key to better healthcare outcomes. When scheduling appointments, accessing information, or connecting with providers is simple and seamless, patients and healthcare organizations both benefit. From online scheduling and telehealth to addressing health equity and leveraging data, there are proven strategies to improve patient access and enhance satisfaction. Explore best practices for streamlining patient access and creating a more patient-centric experience. https://lnkd.in/e9yMk5fW #HealthcareInnovation #PatientExperience #DigitalHealth #AccessToCare

📢 Exciting news! Our very own, Yossi Abraham is a panelist on an upcoming panel called “Efficiency & Impact: Healthcare Tech in 2025” hosted by NXUnite by Nexus Marketing! This event is a fantastic opportunity to highlight our work and share insights into the ever-evolving healthcare technology landscape. 📅 Date: January 15, 2025 ⏰ Time: 3:00 PM ET 📍 Register here: https://lnkd.in/e6HGp3Ak We look forward to an engaging discussion alongside an incredible panel of industry leaders. A special thanks to NXUnite by Nexus Marketing for organizing this event! #PanelDiscussion #HealthcareInnovation #HealthTech #SpeakingEngagement #Technology

We’re excited to feature Mark Wilson, Director of Operations at GRM Information Management Services, as he shares how Zappix has elevated their member engagement and operational efficiency. With Zappix, GRM has: ✅ Automated outreach workflows, saving time and resources. ✅ Shifted to digital-first, proactive engagement with tools like Visual IVR, Digital Agent Assist, and self-service solutions. ✅ Delivered a seamless, branded experience for clients, enhancing competitiveness. Mark’s testimonial highlights the impact of Zappix in driving efficiency, enhancing customer experiences, and supporting GRM’s mission to deliver excellence. #Automation #DigitalEngagement #CustomerExperience #Zappix #Innovation

🎉 Happy New Year from all of us at Zappix! 🎙️🌟 As we kick off 2025, we’re taking a moment to reflect on the incredible guests we’ve had on CX Tech Talks this past year.  This podcast explores the transformative world of AI in customer experience, featuring thought-provoking discussions with industry leaders and innovators who are driving AI advancements. A huge thank you to these visionary leaders who have joined Valerie McSorley to share their expertise, strategies, and real-world examples of how AI is transforming customer journeys: Laurence Bloom, Ipsos Lisa Renda & David Blackwell, BPA Quality - Contact Center Quality Solutions Colleen Beers Jim Iyoob, Etech Global Services Deepan Vashi, Firstsource Bruce L Belfiore, BenchmarkPortal Mark Brody, Brohawk Solutions, LLC Kathleen Peterson, PowerHouse Consulting If you missed any of these episodes, don’t worry, visit our website to catch up! https://lnkd.in/dswrYZ9y Also, stay tuned—there’s so much more to come in 2025. #CXTechTalks #AI #CustomerExperience #Podcast #Innovation #Zappix

What a year! Our Zappix team wants to wish you a Happy Holidays and Happy New Year! May you and your family enjoy this holiday season with joy and cheer.

Exciting News! Zappix is proud to announce the launch of our newest client in the corporate wellness sector! With our AI-powered Visual IVR and Digital Self-Service solutions, this wellness provider is: ✅ Deflecting a significant portion of incoming calls to self-service ✅ Reducing wait times for customers ✅ Enhancing efficiency for their contact centers ✅ Delivering seamless, user-friendly digital experiences With workflow automation, backend system integration, and robust self-service capabilities, Zappix is driving measurable success, improving operational efficiency, and enhancing customer satisfaction. Read more here: https://lnkd.in/eEwGc4G5 #DigitalTransformation #CustomerExperience #AI #SelfService #Zappix #CX #SelfService

🔊 Cut Costs While Elevating Customer Experience Self-service customer service options are transforming the way businesses operate. By empowering customers to find solutions independently, companies can: ✅ Reduce demand for live agents ✅ Scale operations without extra overhead ✅ Streamline efficiency and lower infrastructure costs ✅ Improve first-call resolution rates ✅ Boost customer retention and loyalty The result? Enhanced CX and substantial cost savings. 💬 How is your organization leveraging self-service solutions? #CustomerExperience #SelfService #DigitalTransformation #CostSavings #CXInnovation #CX #AI https://lnkd.in/ePnVk8fG

👏 Zappix Achieves Significant Reduction in Patient No-Shows A prominent gastroenterology provider faced a major challenge: high patient no-shows that left costly gaps in their schedule, impacting efficiency and patient care. By implementing the Zappix Patient No-Show Reduction Solution, they slashed no-show rates from 15% to under 7%! Here’s how: ✅ Automated Digital Outreach: No more manual reminder calls—patients received automated communications that were clear and personalized. ✅ Pre-Procedure Instructions: Timely, visual guidance helped patients prepare for appointments. ✅ Self-Service Scheduling: Patients were able to confirm, cancel or reschedule appointments conveniently reducing last minute cancellations The result? Better-prepared patients, optimized schedules, and improved access to care. This success story highlights the power of automation and hyper-personalized engagement. Read more from our latest press release: https://lnkd.in/etFGCX4q #HealthcareInnovation #DigitalTransformation #PatientEngagement #NoShowReduction #Zappix

AI is the topic on everyone's mind these days In this clip from our latest Zappix CX Tech Talk, Valerie McSorley chats with Colleen Beers, a renowned contact center industry expert, who offers her valuable insights into the ever-evolving world of AI. She emphasizes that while everyone is buzzing about AI, it’s not a one-size-fits-all solution. The real power lies in identifying how AI can best fit your organization’s needs, solving the right problems, and creating meaningful outcomes. From enhancing customer experiences to optimizing operations, the possibilities are endless—but success starts with a tailored approach. Watch more of Valerie and Colleen's conversation about AI in CX here: https://lnkd.in/dduTPt4m #AI #CustomerExperience #Innovation #ContactCenters #CXTechTalks #CX

🎄 The holiday season is here, and with it comes the influx of customer service inquiries. But what if your customers could resolve their issues in seconds—no phone calls, no hold times? Automation and self-service solutions are transforming holiday customer experiences, empowering customers to solve problems on their own while freeing up call center agents to focus on more complex tasks. From 24/7 chatbots to instant order tracking, discover how these tools can help your business stay ahead during the busiest time of the year. Check out our latest blog to learn more. https://lnkd.in/edPez5tt #CustomerExperience #Automation #SelfService #HolidaySeason #CXInnovation #CX