Zefi.ai

Zefi keeps growing! 🪴 This week we welcome Emma Pergola! 👋 Based in Barcelona, Emma is a curious and adaptable Sales Development Representative. With a strong background in client relations and sales, she brings a customer-first approach to our team. She thrives on building connections, and when she’s not engaging with customers, she explores new places, spends time outdoors, and practices yoga. 🧘♀️ If you want to learn more about how Zefi can help your business grow by better understanding your customers, feel free to get in touch with her. PS: We are still looking for a Software Engineer! 👀 So...if you're looking to embark on an exciting journey with a team of talented people, check out our Careers page in the first comment! 👇

A fresh new addition to our Barcelona team! This week we welcome Joan Guich! 👋 Joan is a versatile mathematician with a passion for innovation. He has consistently worked in entrepreneurial environments, seeking new challenges in startups as a founder and employee. Always striving for a balance between well-being and self-improvement, when not improving Zefi's customer experiences, you can find him running through the streets of Barcelona or studying for his CFA exam. Welcome on board 💙

✨ New Year's Resolutions: Stop wasting time by analyzing user feedback manually! ❌ 2025 is here, and it’s time to work smarter, not harder. Manually sifting through customer support tickets, reviews, surveys, interviews, and notes is not only time-consuming but often leaves valuable insights overlooked. We think your time is better spent acting on feedback, not deciphering it. Leverage the power of AI-driven feedback analytics to quickly understand your users' needs, spot trends, and make data-driven decisions. If you are ready to change the way you work, come say hi 👋 at zefi.ai

Ready to kick off 2025 with something BIG? 🚀 We are on a mission to build something extraordinary, and we’re looking for incredible humans to join us! 💙 What’s in it for you? 👉 Work hand in hand with some of the hottest companies in Europe helping improve products that are used by millions of people every day 👉 The chance to build an amazing product to reshape a software category and see how to build software at the highest standards 👉 A team that’s passionate, curious, and a little obsessed with solving cool challenges 👉 Opportunities to grow, learn, and have fun doing it! 👉 Bonus: great retreats around the World 🏄♂️ We’re hiring across multiple teams. If you’re a builder looking for a great mission and ready to get your hands dirty during an amazing ride, there’s a place for you here. Let’s make 2025 the year we build something unforgettable. Link in the comments 👇

Quando i dati incontrano le persone, nascono le storie migliori. Insieme a Zefi.ai abbiamo dato voce a tutti i partecipanti della Product Heroes Conference 2024, trasformando tutti i #feedback ricevuti in #insight preziosi. Perché migliorare non è un obiettivo, ma un viaggio che facciamo insieme

Product Heroes Conference is THE event on Product Management in Italy. After joining as sponsors last year, we’re proud to continue supporting this incredible community. This year, we’re contributing by helping analyze your post-event feedback to make next year’s experience even more unforgettable. To the many years ahead 💪

YC always tells you to talk to your customers. But how do you truly listen to them as you scale and reach thousands? Check out how Akiflow (YC S20) 💜 uses Zefi to unlock powerful insights from their extensive user base on their journey to become the ultimate productivity game-changer tool. Use case in the first comment 👇

Our office in Milan is embracing the Christmas 🎄 spirit, and we have an exclusive offer for this month! 🎁 Check out the details in the first comment below and book your demo 👇

Planning for next year? How do you make sure your priorities are focused on what will truly drive impact for your business? As the year wraps up, we’re all thinking about next year’s priorities, whether it’s scaling growth, improving customer retention, reducing CAC, increasing conversions, or driving innovation, etc With so much going on, frameworks can be super helpful in making sense of all the KPIs, metrics, and goals. Product and Customer Experience teams are particularly good at using frameworks to stay focused and get results. I’d love to hear what you think of these frameworks or if you’re using any of them already. Here are a few frameworks from Reforge, one of the top sources in the industry, that I think are worth checking out:  🎯OKRs: we all surely know OKRs by now—and they’re still a staple for good reason. They help keep teams focused on big goals, but they require a bit of know-how to get right. For example, when LinkedIn launched Sales Navigator in 2014, they used OKRs to stay on track and ended up with a 45% increase in revenue that year. 🔭 NCTs: if your team is missing context or struggling to figure out what to do next, NCTs (Narrative, Commitment, and Task) can help. This framework helps teams break down strategic initiatives with clarity. Tripadvisor uses this one. 🧭 MSPOTs: need to rally your team around a vision but still give them room to own their work? MSPOTs (Mission, Strategy, Plays, Omission, Targets) are great for that. It breaks down high-level goals into more specific, actionable targets, so everyone’s on the same page. ⚓V2MOMs: if you're looking for strong top-down alignment, V2MOMs (Vision, Values, Methods, Obstacles, Measures) have you covered. Amazon and Nextdoor use them to align their entire teams around a clear direction. It starts with leadership, but everyone in the company creates their own V2MOM to stay aligned. At Zefi, we use OKRs, but we built Zefi.ai to fit all these methodologies by providing insightful data that helps teams make smarter decisions. It gives you the context you need to prioritize and focus on what truly matters while surfacing actionable insights from customer interactions. Feel free to DM me if you want to dive deeper into these ideas!

At Zefi we believe in simplifying workflows to empower companies to focus on what truly matters: building value. This philosophy aligns perfectly with Jet HR. We rely on their platform to streamline all administrative tasks related to payroll and employee management. In turn, Jet HR became one of our customers, leveraging our solution to gain valuable insights into the needs of their rapidly growing customer base. We're thrilled about this collaboration and look forward to continuing to grow together. Here’s to the journey ahead! 💪