The modern patient is a skeptic. For many reasons, patients no longer fully trust healthcare organizations, as such, interactions for experience improvement can feel "fake" or "forced" in the patient's mind. My thoughts on making interactions with patients feel more genuine. #patientexperience #wecandobetter
Spot on, Paul! Thank you!!
I love the points you made in this piece, Paul. It's up to healthcare leaders to take charge of the patient experience. It's incredible how big an impact a small act of kindness or a simple smile can make on a patient. We certainly can and must do better!
Scaling Growth & Operations Expert | Patient Care Quality & Experience Innovator | Leading through Faith
1yExcellent tips on improving the patient experience! Thank you for sharing them with us, Paul.