Salesforce for Service’s Post

Generative AI has the potential to streamline customer service delivery. But you need the right approach — and knowledge management. In this #Serviceblazer Short, Salesforce product manager Leon Kempers shares a tip on how to prep your knowledge base for AI grounding. Get more helpful tips here: https://sforce.co/4ckPn2S

Jess Preston

Senior Salesforce Administrator

5mo
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