People Management & Operations Expert ∙ CEO of SupportNinja ∙ Transforming the Outsourcing Industry through SaaS in Tech & Empathy-Informed Leadership
Quick soccer quiz: Where do most players aim their penalty kicks? ⚽ If you said “left or right,” you’re spot on! 98% of kicks go to the sides. But here’s the kicker (yes, pun intended): Statistically, shooting straight down the middle is your best bet to score. So why don’t more players do it? Simple: It would be embarrassing if the goalie didn’t move and easily caught it. This insight comes from the book “6 Simple Rules” by Peter Tollman and Yves Morieux. It brilliantly illustrates a crucial leadership principle: All behaviors are rational from the individual’s perspective. As leaders, our job isn’t to judge what we might find to be an irrational choice. Instead, we need to understand the underlying rationale and create an environment where the ‘rational’ choice aligns with our organizational goals. What behaviors in your organization seemed irrational at first glance? How might they actually make perfect sense from another angle? #LeadershipInsights #OrganizationalBehavior #6SimpleRules #BusinessStrategy
