Don Day

I service my clients by supplementing staff and solving a variety of IT problems. Most importantly, I build business partnerships by listening and recommending solutions that are cost effective.

Cyclone has been in our family for decades, and it is a great blessing to again be part of a community that I grew up in. Producing high quality abrasive blasting cabinets at an affordable cost is a tremendous challenge, but continues to drive innovation within our team. Combining traditional marketing methods with that of the web is even more challenging - but both exciting and rewarding.

Successfully designed and implemented an enterprise wide software license compliance strategy. Accountable for managing a $4M IT maintenance budget. Reported to senior management and advised on areas of cost reduction, avoidance, and reassignment.

Effectively partnered with project managers to align business needs with technology solutions. Facilitated the negotiations of contractual agreements, licensing, and financial obligations.

Mentored team members and fostered individual… Show more

Successfully designed and implemented an enterprise wide software license compliance strategy. Accountable for managing a $4M IT maintenance budget. Reported to senior management and advised on areas of cost reduction, avoidance, and reassignment.

Effectively partnered with project managers to align business needs with technology solutions. Facilitated the negotiations of contractual agreements, licensing, and financial obligations.

Mentored team members and fostered individual growth by working with each team member to identify strengths, interests, and areas for improvement.


Key Highlights:
• Conceptualized and implemented an asset tracking process and key success measures which resulted in asset inventory accuracy from under 50% to 96% in under ten months.
• Organized over 70 vendor contracts and implemented a management process for yearly renewals. Show less

Mentored team members on best practices for network design, disaster recovery preparation, and documentation methods. Systematically maintained disaster recovery software for organization’s AS/400 software platform. Identified and corrected weaknesses in network dial-backup solution designed to connect seven remote facilities to headquarters. Liaised with other departments to discover how MIS could improve to suit the unique needs of each group.

Key Highlights:
• Championed the… Show more

Mentored team members on best practices for network design, disaster recovery preparation, and documentation methods. Systematically maintained disaster recovery software for organization’s AS/400 software platform. Identified and corrected weaknesses in network dial-backup solution designed to connect seven remote facilities to headquarters. Liaised with other departments to discover how MIS could improve to suit the unique needs of each group.

Key Highlights:
• Championed the replacement of an AS/400 based mail server with a highly redundant Linux system that incorporated anti-virus and spam protection, this reduced IT costs, increased performance to the organization, and improved response to our customer orders sent via email.
• Launched an asset management system that documented workstation information across multiple facilities. Show less

Administered the management of a fully redundant datacenter including Cisco powered network, SONET infrastructure, fire suppression system, battery and generator backup power, and HVAC systems. Worked directly with sales managers to design and implement client solutions. Prepared written client proposals and presented technology solutions to the clients. Partnered with other departments and identified inefficiencies and then offered recommendations on how to automate tasks by blending… Show more

Administered the management of a fully redundant datacenter including Cisco powered network, SONET infrastructure, fire suppression system, battery and generator backup power, and HVAC systems. Worked directly with sales managers to design and implement client solutions. Prepared written client proposals and presented technology solutions to the clients. Partnered with other departments and identified inefficiencies and then offered recommendations on how to automate tasks by blending applications with business processes. Responsible for the oversight of the quality of customer service.

Key Highlights:
• Successfully decreased client solution installation times by three weeks by observing existing methods, refining their design, and implementing web-based tools to improve delivery to clients and faster time to billing.
• Reduced telecommunications budget by over $60,000 annually by redesigning network and negotiating with vendor. Show less

Served as technical lead in over twenty-three acquisitions of other Internet Service Providers.

Responsible for reducing expenses, improving service to end users, and identifying areas for expansion.

Successfully led an infrastructure team responsible for the inventory, security, and uptime of over seventy systems and a five state network consisting of over seventy points-of-presence.

Helped create phone scripts for inbound calls for various client needs.… Show more

Served as technical lead in over twenty-three acquisitions of other Internet Service Providers.

Responsible for reducing expenses, improving service to end users, and identifying areas for expansion.

Successfully led an infrastructure team responsible for the inventory, security, and uptime of over seventy systems and a five state network consisting of over seventy points-of-presence.

Helped create phone scripts for inbound calls for various client needs.

Transferred to GramTel USA by CEO of Internet Services Management Group and GramTel because of proven ability to build teams and improve business operations with technology. Show less