Quality-minded in the Américas | QI/ Change Manager + Certified Mindfulness Meditation Teacher

Alexandria, Virginia, United States Contact Info
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About

Bilingual, curious, and creative cultivator of people, perspectives, and interdisciplinary quality improvement & change management in the Américas.

10 + years developing & leading in academic, non-profit/ association settings: trainings/ curriculums, content writing/ communications, and collaborative alliances for individuals and organizations experiencing change and growth.

Joy found in understanding and translating client/end user experience into evidence based, data driven metrics in order to implement iterative improvement strategies based on agreed goals & standards.

My practice is anchored in mindfulness to be present with you. My passion is rooted in progress, not perfection.

Inspired by those that have come before me, because progress is not created in a vacuum.

May we honor all beings.

Services

Contributions

Activity

Experience

  • American Society of Hematology Graphic

    Clinical Quality Improvement Specialist

    American Society of Hematology

    - Present 3 years

    Washington, District of Columbia, United States

  • Bilingual Writer, Editor, and Translator

    Self-Employed, Freelance

    - Present 16 years 1 month

    Alexandria, Virginia, United States

    - Edit and Proofread academic publications in the fields of Law, Religious Studies, Human Rights, and Latin American Studies for grammar and usage.
    - Provide cultural and English-language consultation to Spanish-speaking, ESL authors.
    - Translate Oral interviews and Written legal documents, such as proposals, memorandums, nationality certificates, correspondence, etc. in Spanish and English

  • Southern Poverty Law Center Graphic

    Southern Immigrant Freedom Initiative (SIFI) Bilingual Translator/Volunteer

    Southern Poverty Law Center

    - Present 7 years 1 month

    Remote

  • United States Holocaust Memorial Museum Graphic

    Community Outreach and Education Docent/ Volunteer

    United States Holocaust Memorial Museum

    - Present 19 years 11 months

    Washington, DC

    - Research, synthesize, write, and present bilingual (English and Spanish) tour narratives highlighting social, historical themes, such as “role of a witness” within context of holocaust history (1933 – 1945).
    - Facilitate guided tours of the Permanent Exhibit based in socio-historical research and teaching methodologies for Youth and Community Initiatives and Law, Justice, and Society Initiatives under the museum’s Leadership Programs.
    - Maintain high standards of Community Outreach…

    - Research, synthesize, write, and present bilingual (English and Spanish) tour narratives highlighting social, historical themes, such as “role of a witness” within context of holocaust history (1933 – 1945).
    - Facilitate guided tours of the Permanent Exhibit based in socio-historical research and teaching methodologies for Youth and Community Initiatives and Law, Justice, and Society Initiatives under the museum’s Leadership Programs.
    - Maintain high standards of Community Outreach and Museum Practices as representative of Museum.

  • American Society of Clinical Oncology (ASCO)

    American Society of Clinical Oncology (ASCO)

    5 years 10 months

    • American Society of Clinical Oncology (ASCO) Graphic

      QOPI Certification Program Manager

      American Society of Clinical Oncology (ASCO)

      - 1 year 11 months

      Alexandria, Virginia

      - Supervise change management processes for 1) newly revised 2018 certification standards, 2) Certification Compliance Report tool, and 3) re-launched online application by producing new customer and staff training modules and resources for over 310 clinical practices,18 volunteer leaders, 14 independent contractors, and 5 staff members.
      - Produce weekly data analysis reports for direct supervisor and senior leadership related to 1) financial budget status and variances, 2) customer trends…

      - Supervise change management processes for 1) newly revised 2018 certification standards, 2) Certification Compliance Report tool, and 3) re-launched online application by producing new customer and staff training modules and resources for over 310 clinical practices,18 volunteer leaders, 14 independent contractors, and 5 staff members.
      - Produce weekly data analysis reports for direct supervisor and senior leadership related to 1) financial budget status and variances, 2) customer trends on applicant v. certification volumes; and 3) retention and outreach campaign results and solutions.
      - Monitor program’s cross-departmental customer service help-desk and CRM processes in order to connect, guide, and respond to customers while also translating their feedback into product requirements related to the technical application and certification process.
      - Conduct collaborative reviews and facilitate revisions of program’s business/ governance/ legal policies and decision-making criteria for volunteer and senior leadership.

    • American Society of Clinical Oncology (ASCO) Graphic

      QOPI Certification Program Administrator

      American Society of Clinical Oncology (ASCO)

      - 8 months

      Alexandria, Virginia

      - Identified, analyzed, and resolved data quality and UX (user experience) technical issues for over 40 improvement projects since January 2018 by using Agile experience, requirements analysis, and creat­­­­ion of internal work order tracking process.
      - Developed Standard Operating Procedure (SOP) system and streamlined tracking processes with Harvard Manage Mentor’s Business Process Improvement (BPI) and Six Sigma models.
      - Coordinated contracts pipeline, workflow, and execution of…

      - Identified, analyzed, and resolved data quality and UX (user experience) technical issues for over 40 improvement projects since January 2018 by using Agile experience, requirements analysis, and creat­­­­ion of internal work order tracking process.
      - Developed Standard Operating Procedure (SOP) system and streamlined tracking processes with Harvard Manage Mentor’s Business Process Improvement (BPI) and Six Sigma models.
      - Coordinated contracts pipeline, workflow, and execution of over 150 customer, independent contractor, and vendor agreements related to Business Associate, Data Use, and Participation.

    • American Society of Clinical Oncology (ASCO) Graphic

      Executive Assistant, Office of CEO, CancerLinQ

      American Society of Clinical Oncology (ASCO)

      - 1 year 8 months

      Alexandria, Virginia

      Facilitated and tracked over 25 strategic life science and biotech partnerships (SAP, Tempus, Astrazeneca, Novartis, Merck & Co., Celgene, Bristol-Myers Squibb, IBM Watson, Bayer, Flat Iron, etc.) and 90 related senior leadership meetings on behalf of CEO by producing tailored project management planners and checklists.
      - Delivered new staff training and orientation resources based on internal customer feedback for business and administrative processes to meet the needs of growing 60…

      Facilitated and tracked over 25 strategic life science and biotech partnerships (SAP, Tempus, Astrazeneca, Novartis, Merck & Co., Celgene, Bristol-Myers Squibb, IBM Watson, Bayer, Flat Iron, etc.) and 90 related senior leadership meetings on behalf of CEO by producing tailored project management planners and checklists.
      - Delivered new staff training and orientation resources based on internal customer feedback for business and administrative processes to meet the needs of growing 60 member-team.

    • American Society of Clinical Oncology (ASCO) Graphic

      Program Coordinator, Administration and Logistics

      American Society of Clinical Oncology (ASCO)

      - 1 year 9 months

      Alexandria, VA

      - Organized collaborative Quality Oncology Working Group on behalf of Quality department to revise and publish ASCO ONS Chemotherapy Safety Standards by coordinating stakeholder outreach, monthly meetings, PubMed reviews, and volunteer leadership conference.
      - Managed website redesign from start to finish by coordinating technical writing & editing, performing UX analysis, and liaising with Integrated Media Technology, Marketing, and Communications departments to successfully meet 6 month…

      - Organized collaborative Quality Oncology Working Group on behalf of Quality department to revise and publish ASCO ONS Chemotherapy Safety Standards by coordinating stakeholder outreach, monthly meetings, PubMed reviews, and volunteer leadership conference.
      - Managed website redesign from start to finish by coordinating technical writing & editing, performing UX analysis, and liaising with Integrated Media Technology, Marketing, and Communications departments to successfully meet 6 month timeline of product launch.

  • George Mason University Graphic

    Latin American Studies Adjunct Instructor

    George Mason University

    - 9 years 6 months

    Fairfax, VA

    - Create original class curriculum and lectures focused on democracy, development, and human rights in in Latin American Politics, Comparative Politics, and Human Rights and Justice Courses for maximum student retention.
    - Manage and advise interdisciplinary students’ academic goals and timelines through advisory meetings, theses review, and classroom/ public discussions related to coursework and career trajectory.
    - Support Latin American Studies Director with promotions, public…

    - Create original class curriculum and lectures focused on democracy, development, and human rights in in Latin American Politics, Comparative Politics, and Human Rights and Justice Courses for maximum student retention.
    - Manage and advise interdisciplinary students’ academic goals and timelines through advisory meetings, theses review, and classroom/ public discussions related to coursework and career trajectory.
    - Support Latin American Studies Director with promotions, public relations, and travel logistics for Latin American Studies speaking events, panels, and documentary showings.

  • Cost Plus World Market Graphic

    Point of Sales Coordinator

    Cost Plus World Market

    - 2 years 3 months

    Pentagon City

    - Implemented corporate promotions and sales accountability across 13 departments in high performance flagship store on a tight weekly schedule by tracking and analyzing sales, pricing, cycle count inventory, negative on-hand reports, and weekly audit reports.
    - Hand picked by Store and Regional Managers to advise, assist, and travel to sister stores in order to improve and synchronize visual merchandising campaigns across the region.

  • Community Organizer

    Industrial Areas Foundation

    - 1 year

    Montgomery County, MD

    - Trained for 6 months in IAF relational organizing methods across DC/MD/VA and then coordinated 6 interfaith community leadership teams ranging between 8-16 leaders and approximately 250 members by holding over 125 relational meetings, house meetings, and workshops to build resilient community leaders for social justice actions on affordable housing and higher education access for underrepresented populations.
    - Performed residential and university outreach campaigns (mailings, calls…

    - Trained for 6 months in IAF relational organizing methods across DC/MD/VA and then coordinated 6 interfaith community leadership teams ranging between 8-16 leaders and approximately 250 members by holding over 125 relational meetings, house meetings, and workshops to build resilient community leaders for social justice actions on affordable housing and higher education access for underrepresented populations.
    - Performed residential and university outreach campaigns (mailings, calls, door knocking, workshops, presentations) to ensure high volume attendance for the Maryland Interfaith Accountability Assemblies for Gubernatorial Candidates, Martin O'Malley and Bob Ehrlich.

  • English Second Language Instructor and Development Volunteer

    John Paul II Specialized Technical Institute

    - 1 year 1 month

    Managua, Nicaragua & Fairfax, VA

    - Developed english as second language course curriculum for 25+ students from ages of 12-16
    - Implemented multi-media marketing campaigns, such as expanding access to new website and social media, focused on increasing student scholarship funds
    - Assisted in facilitation of annual gala dinners, presentations, and stakeholder meetings
    - Edited and prepared grant proposals seeking state and federal funds
    - Brought about transformative and substantive development of student and donor…

    - Developed english as second language course curriculum for 25+ students from ages of 12-16
    - Implemented multi-media marketing campaigns, such as expanding access to new website and social media, focused on increasing student scholarship funds
    - Assisted in facilitation of annual gala dinners, presentations, and stakeholder meetings
    - Edited and prepared grant proposals seeking state and federal funds
    - Brought about transformative and substantive development of student and donor relationships

  • Bilingual Development and Administrative Associate

    Universal Janitorial Services, Inc.

    - 1 year 1 month

    Fairfax, VA

    - Researched, contacted through cold calls, and organized a potential clientele database for CFO, which targeted local parochial schools and new businesses for their day to day cleaning needs
    - Mediated any and all concerns, questions, and work orders for English Speaking Clients and Spanish Speaking Employees
    - Maintained integrity of brand name while securing potential clients.

    Development

    --Research potential new clientele for Washington Metropolitan Area
    -- Contact…

    - Researched, contacted through cold calls, and organized a potential clientele database for CFO, which targeted local parochial schools and new businesses for their day to day cleaning needs
    - Mediated any and all concerns, questions, and work orders for English Speaking Clients and Spanish Speaking Employees
    - Maintained integrity of brand name while securing potential clients.

    Development

    --Research potential new clientele for Washington Metropolitan Area
    -- Contact and Follow up with Potential New Clientele, including but not limited to schools, religious institutions, corporate offices, etc.
    --Coordinate new client meetings with CEO/CFO/or Manager.
    --Maintain relationships with current and potential clients
    --Assist and Draft proposals

  • Bilingual Legal Assistant

    Jon F. Mains & Associates, LLC

    - 2 years 1 month

    Fairfax, VA

    - Prepared office budget and quarterly expense reports, while meeting tight deadlines.
    - Managed day-to-day operations of legal office, which included monitoring case development, maintaining office files, scheduling appointments, and meeting with clients, especially Hispanic clientele.
    - Wrote and reviewed correspondence, legal briefs, and reports for attorney Jon F. Mains.
    - Translated legal documents and interviews for Hispanic clients.

  • Amnesty International Graphic

    Grassroots Advocacy Intern

    Amnesty International

    - 6 months

    Washington D.C. Metro Area

    · Organized and facilitated Capitol Hill drops, lobby days, and calling campaigns.
    · Attended and wrote notes for several Congressional human rights briefings.
    · Made domestic travel arrangements for Legislative Coordinators for annual conference.
    · Maintained contacts database and expansive data directory.

  • Group Coordinator

    GMU Amnesty International

    - 2 years

    · Coordinated and networked with other university organizations for the "Stop Violence Against Women"
    campaign.
    · Administered vigils, letter writing campaigns, and speaking events for women's rights, Mexican human
    rights, and prisoners of conscience.
    · Organization member for over 11 years.

Education

  • University of California, Berkeley Graphic

    Awareness Training Institute and the Greater Good Science Center at the University of California, Berkeley

    Certification Mindfulness Meditation Teacher Program

    -

    Activities and Societies: 6 month DEIA Certification Completed

    2-year blended program

  • George Mason University Graphic

    George Mason University

    Master of Arts - MA Interdisciplinary Studies, Religion and Politics

    Activities and Societies: GMU Graduate Honor Committee, Informal Interreligious Society: Founder and Coordinator

    Concentration: Religion, Political & Civic Engagement, and Conflict Resolution

    Applicable Coursework:
    Qualitative Historical Research and Writing
    World Religion, Violence & Conflict Resolution,
    Spirituality and Peacebuilding,
    Religion and Law (dual law school and master's course, focused on case law research),
    Political Theory,
    Social Movement Practices and Theories


    Completed Research/Thesis: Sacred and Secular in Catholic Activism: Analysis of the "Justice…

    Concentration: Religion, Political & Civic Engagement, and Conflict Resolution

    Applicable Coursework:
    Qualitative Historical Research and Writing
    World Religion, Violence & Conflict Resolution,
    Spirituality and Peacebuilding,
    Religion and Law (dual law school and master's course, focused on case law research),
    Political Theory,
    Social Movement Practices and Theories


    Completed Research/Thesis: Sacred and Secular in Catholic Activism: Analysis of the "Justice for Immigrants" Campaign by the U.S. Conference of Catholic Bishops, 2009

  • George Mason University Graphic

    George Mason University

    BA Religious Studies

    Activities and Societies: Women's Soccer, Div. 1, Defender; Honor Committee, Judge; Amnesty International, Student Chapter, President/ Group Coordinator; Phi Alpha Delta, Pre-Law Society, President

    Minored in Latin American Studies and International and Comparative Studies.

    Arrived at George Mason with fifteen (15) credit hours from Advanced Placement Scores.

    Awarded Dean's List Fall 2002, Fall 2003, Summer/Fall 2004; Summer 2005; Athlete Scholar Award, 2002-2003

    Applicable Coursework:
    MicroEconomics
    Advanced Composition
    Information Technology (Excel, HTML, PowerPoint, Word)
    Christian Traditions
    Sociology of Religions
    Conflict in the…

    Minored in Latin American Studies and International and Comparative Studies.

    Arrived at George Mason with fifteen (15) credit hours from Advanced Placement Scores.

    Awarded Dean's List Fall 2002, Fall 2003, Summer/Fall 2004; Summer 2005; Athlete Scholar Award, 2002-2003

    Applicable Coursework:
    MicroEconomics
    Advanced Composition
    Information Technology (Excel, HTML, PowerPoint, Word)
    Christian Traditions
    Sociology of Religions
    Conflict in the Andes
    Comparative Politics
    American Politics
    Human Rights and International Law
    Government Politics of Latin America
    Political Violence of Latin America

  • Humboldt-Universität zu Berlin Graphic

    Humboldt-Universität zu Berlin

    Language & Study Abroad German Language and Literature

    Entered program by placing into New York University, since GMU had no German Study Abroad at the time.

    Observed German attitudes and perceptions of immigrants and Holocaust.

  • Fairfax High School

    Advanced Placement/ Honors Coursework

    Activities and Societies: Girl's Varsity Soccer; Varsity Track and Field, Amnesty International: Founder & Group Coordinator,

    Dean's List
    Varsity Soccer Most Valuable Player
    Varsity Soccer Most Valuable Defender

  • Paul VI High School

    -

    Activities and Societies: JV Soccer, Basketball, Varsity Track and Field, Amnesty International

Licenses & Certifications

Projects

Languages

  • Spanish

    -

  • English

    Native or bilingual proficiency

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