Account Director, Client Services

Underscore Marketing is an agency providing nimble, data-driven media solutions and best-in-class analytics that empower life sciences brands to work smarter in reaching patients, caregivers, HCPs, and payors. With team members located throughout the US and the world, Underscore prides itself on its core values of Confident Leadership, Top-Notch Expertise, Mindful Innovation, Cross-Functional Collaboration, and Assuming Positive Intent.

Account Director

The Account Director is the main contact for the client and creative agencies, responsible for developing and cultivating strong relationships, account retention, and account growth. The Account Director ensures that the client organization and ours are always operating in alignment, providing insights and coaching to the extended team on actions to ensure we are successful.

Roles and responsibilities:

• Foster and maintain strong client relationships, acting as a trusted voice for client needs
• Interpret client needs for internal stakeholders, collaborating to find the appropriate solution
• Is a brand champion, understanding brand goals, strategies, competitors, and targets to enable strategic conversations with clients
• Ask the tough questions and navigate account challenges, setting client expectations where needed
• Oversees financial health of accounts, and assists in client projections, forecasting, and reconciliations on a monthly and annual basis
• Actively participate and contribute to strategic media planning and ensure the media team has a strong understanding of the client’s objectives and strategies
• Partners with project management on day-to-day needs of individual accounts, helping to facilitate tactical needs and ensure client projects are delivered on time with flawless execution
• Stays abreast of industry trends both in the media and pharma/healthcare space
• Participant in new business RFPs and pitches as assigned

Requirements

• 5-7 years of experience in an agency setting, with a minimum of 2 years in pharmaceutical/healthcare
• Direct experience in client management
• Strong communication skills, written and verbal
• PPT, Excel, Word proficiency

Underscore Marketing is an equal-opportunity employer. We believe that innovation is born out of diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate