A boutique Art Deco hotel, in the heart of iconic Greenwich Village. The unique design, central downtown Manhattan location and warm hospitality of Walker Hotel Greenwich Village, secures its place as one of the luxury boutique hotels in NYC. Architecture inspired by the Georgian revival towers of New York's 1920's famed Fifth Avenue, and rich romantic interiors with Art Deco inspired wall-coverings envelope displays of original artwork by emerging local artists. Reminiscent of the early days of Greenwich Village, yet, inspired by today's vibrant thriving culture - Walker Hotel Greenwich Village encourages guests to explore the city of today and tomorrow.
About The Role
We are looking for a Front Desk Manager to join the team! As a Front Office Manager, you will oversee and support the front office to ensure compliance with company operating procedures, brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address customer complaints and queries. You will also play a key role in making sure all front desk staff are creating a positive first impression for guests and is the face of the establishment.
Essential Duties
Ensure that front desk staff operates efficiently and effectively by monitoring guest check-in and check-out procedures.
Coordinate routine meetings to ensure guest experience and provide coaching experiences for staff.
Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice, and assistance as required; help subordinates overcome obstacles and deal with problems.
Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.
Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, lifting, feeling, talking, hearing, and see.
Able to stand for long periods of time or for the duration of a shift.
High school diploma or GED.
At least 1-3 years in a supervisory or management role.
Strong communication skills; Able to effectively communicate tasks to staff effectively and respectfully.
A minimum of 3-5 years of Front Desk Experience.
Proficient in Microsoft Office and relevant computer systems (CRM).
OPERA experience is a plus.
Ability to work a flexible schedule including evenings, weekends, and holidays.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Real Estate
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