Associate Client Services Manager

Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Everyday, our 600+ employees bring the power of their creativity and diversity to radically raising the bar on what mobile, CTV, AI, social, and eCommerce can do to wow consumers and build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, Austin, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2024, Kargo was recognized as a Best Place to Work by Ad Age and Built In.

Who We Hire

Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.

Title: Associate Client Services Manager

Job Type: Full-time; In-Office Hybrid Required

Job Location: Detroit, MI

The Opportunity

Kargo is looking for an Associate Client Services Manager who is the key point of contact for all client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, ensuring client retention and growth through upsell opportunities. In addition to client communication, this person is the main liaison across internal departments to manage end-to-end execution and working harmoniously with sales on a shared book of business to drive brand strategy.

The Daily To-Do

• Deep understanding of our products, offering, and best practices to support campaign strategy and meet client objectives
• Assist in day-to-day relationships and all phases of direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting and delivery
• Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growth
• Assist in identifying client needs and implement strategic solutions to help drive partnership
• Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met
• Analyze and deliver reporting, insights and results to clients
• Identify and generate client outreach for incremental, upsell and renewal opportunities
• First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
• Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
• Partner with more Senior members of the CSM team to foster strategic growth
• Travel to the greater Detroit and Minneapolis area for client meetings, and to Chicago office (1x/quarter)
  
  

Qualifications

• 1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps)
• Familiarity with industry jargon and media metrics is preferred
• Excel and PowerPoint proficient
• High attention to detail, proactive and solution-oriented
• Thrives in a team environment and collaborates well with others
• Strong verbal and written communication skills with the ability to deliver well-positioned presentations
• Organizational skills with the ability to use available resources to reach solutions
• Able to multitask and prioritize based on account tier and urgency on a daily basis
• Strong analytic skills to deliver reporting insights
• Open to travel to our Chicago office and to the greater MidWest markets for client meetings
• Bachelor's degree or equivalent experience
  
  

Follow Our Lead

• Big Picture: kargo.com
• The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)