Bergdorf Goodman-Men's Client Advisor

The Opportunity:

We are looking for a client advisor to achieve sales plan & drive service by providing an exceptional client experience, engage in clienteling, and assist with the daily operations of the Bergdorf Goodman's Men's counter. The ideal candidate will provide clients with assistance across all aspects of the sales funnel that align with the Byredo values and standards they will be providing a luxury unique experience through storytelling and product knowledge.

People:

• a remarkable luxury client journey experience, to increase sales and drive brand awareness and visibility.
• reach out to clients to drive sales and traffic to the location creating a strong client book
• a deep understanding of new and existing client needs while maintaining a strong bond with internal and external clients
• a positive work environment with clear professional communication
• by example by achieving individual sales goals
• Maintain a strong counter presence ensuring store policies and procedures are being adhered to by external and Byredo protocol.

Operations:

• Ensure operational excellence by accurately reporting of inventory
• Process accurate client transactions cash desk
• Prepare and organize deliveries and shipments to clients including but not limited to preparing and organizing delivery shipments to outside vendors.
• Execute all email capture in all POS transactions within the boutique.
• Accurately adheres to policies and procedures set by the HQ team and external partners
• Proactively reaches out to clients to achieve Presale initiatives during events
• Maintain visual standards and operational guidelines set by brand.

Sales:

• constantly up to date regarding market trends, knows and monitors competition.
• sales and optimizes each step of the sales process
• perfectly adopted the Byredo client experience and selling ceremony.
• and recognizes regular clients
• the clients’ needs, both expressed and hidden and places the client at the counter
• and recommends product offer.
• client requirements while the product is being tried and responds to any further requests
• cross selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience
• client loyalty by collecting the clients’ information through the appropriate CRM tools
• sales goals, for both in-counter and digital selling with effective use of CRM tools including but not limited to text, social media

You have...

• 3-5yrs exp selling makeup/beauty
• Retail Operations expertise
• Strong clienteling ability
• Strong sales performance
• Strong communication sales
• Ability to multitask and work under pressure
• Ability to work holidays and weekends

You are....

• Adaptable and curious
• Committed and reliable
• Driven and proactive in approaching challenges
• Result driven mindset

Compensation:

As required by the New York City salary transparency law, effective November 2022, the expected base salary for this position is $29-30 hourly. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure.

EEOC:

Byredo is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Byredo, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

ABOUT BYREDO

"Beauty can be many things to many people. Our job is to inspire people to be themselves." Ben Gorham, Founder of Byredo.

The European luxury brand BYREDO was founded in Stockholm in 2006, with an ambition to translate memories and emotions into products and experiences.

BYREDO creates and develops a range of products such as fragrance and make-up but also ByProduct, the brand category for any non-beauty projects.

BYREDO is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe.

BYREDO is sold in more than 40 countries in a very high-end exclusive network worldwide, with a growing presence online and a strong focus on Ecommerce activities.

We believe that through creativity, we’re able to develop timeless products, both meaningful and inspirational, to people and their lives.

We believe that only great people can design & bring those beautiful projects to life.

We believe on talents vs profiles, on experience vs education, on diversity vs boundaries.

We believe that only powerful teams can lead together the growth of the company, and therefore, we are highly committed to our people.

At BYREDO we come as we are, with the intention to learn from each other and go beyond business objectives