Client Services Advisor

ZIMMERMANN is seeking an enthusiastic and detail-oriented Client Services Representative to join our high-performing Client Services Support team based out of our New York Head Office on a full-time basis.

Our Client Services Support team are brand ambassadors and individuals who drive excellent experiences. With a significant global focus, this is an opportunity for someone who is passionate about the Zimmermann brand and is looking to be a part of a successful growing business.

As a Client Services Advisor, your key responsibilities will include:

• To provide exceptional client service via email, phone, WhatsApp, social, and live chat
• To achieve a high level of service satisfaction for Online, Wholesale, and In-store clients
• To build client relations, generating a strong client database with loyal and repeat clients
• Effective use of clienteling systems to personalize communications including timely resolutions
• Client service responses that are in accordance with our policies and procedures – with particular focus on product, brand knowledge, and empathy
• Strive for seamless brand experience between online and retail, exceeding of client expectations
• Achieve personal sales and performance targets – budget and compliments
• Execute clienteling in line with the Client Communications Strategy and ongoing updates/modifications
• To be constantly looking to improve client services performance and reporting to senior management of suggested improvements

Skills & Specifications:

• Previous client service experience and rapport building evidence
• Client relationship management expertise and uphold high ethical standards in all client interactions.
• Interest in the luxury goods/retail sector, with a client-first mindset
• Reliability and punctuality
• High attention to detail
• Ability to multitask under pressure
• Excellent phone etiquette as well as written English and verbal, communication skills; bilingual: Spanish, French or Portuguese speakers are preferred.
• Experience in using client relationship & service software’s such as Zendesk and Omneo Clienteling
• Computer literacy with particular use of Microsoft Office, Apparel21, and Magento

Flexibility to work non-traditional hours, including days, nights, weekends, and holidays as needed

What you will bring to the role:

• Excellent written and verbal communication skills
• Client service, hospitality, retail, or service industry experience
• Strong analytical and organization skills
• Ability to multi-task and perform under pressure
• High attention to detail
• Client focused mindset
• Spanish or Portuguese language skill a plus

Why work with us?

• Generous Employee Discount
• Hybrid work schedule
• Bespoke development plans, pathways and access to strong mentors and industry leaders
• Ongoing Training & Development to grow your career within Zimmermann
• Opportunity to collaborate with international peers
• Work with high-end fashion and alongside fellow passionate and dedicated Zimmermann team members

If you are searching for the next challenge in your career and are excited to join a high performing team, please share your application with our hiring team.

Only short-listed applicants will be contacted.

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.