Content Manager

Content Manager V

Overview:

• Produce compelling content to support customer marketing and solutions across multiple content formats that highlights how we help businesses transform.
• Maintain an editorial calendar and manage customer interview pipeline.
• Develop existing production processes and tracking systems to create a more transparent workflow.
• Manage the approval process with customers and internal stakeholders for Customer Marketing content
• Partner with cross-functional teams (Product Marketing, Campaigns, Partner Marketing, Competitive Intelligence) to support our key messages with customer evidence.
• Partner with the Communications, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency
• Work with customer marketing team to produce our content—compose briefs, review work from partners, and publish assets on the website and internal systems, supporting their work with your own high-impact copywriting.

Skills:

• Story Nominations
• Account outreach
• Customer Outreach
• Interview Scheduling
• Content Production: Collaborating on drafting briefs
• Drafting stories
• Editing stories from other writers
• Creating web page copy for stories
• Content Publication:
• Asset collection from the customer
• Customer Approval
• WordPress Production
• Internal Database input
• Slack/Internal promotion

Education:

Undergraduate degree in Journalism, Marketing, Business or other related field.

Compensation:

$94.48/hr W2/Non Exempt

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