Customer Service Associate

WHY WE WILL LOVE YOU You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. WHAT YOU'LL BE DOING DAY TO DAY • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns. JOB TYPE – Permanent, Part Time (12-20 hrs/week)
BENEFITS ELIGIBLE? Yes
HOURS – HL1, Open availability Required including weekends, Hours of Operation 8:00am-11:00pm
PAY RANGE - $16.90-$24.00

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

· Generous paid time off, holiday and sick time

· WiselyPay – get earned wages up to two days early

· Paid parental leave (up to 16 weeks)

· KinderCare tuition discount  

· Retirement and bonus plans

· Co-worker discount, meal deal, and referral bonus

· Pet insurance program

· Education assistance and learning programs

· Safety shoe reimbursement

· 24/7 telehealth visits

· Dental and vision plans

· Medical and Rx plans (must work min. 20 hrs/wk)

· A fun and inclusive work environment QUALIFICATIONS • 1 year sales or customer service experience preferred
• High School Diploma or equivalent