Customer Service Representative

Looking for a customer service representative with experience in order management, account monitoring, proven problem-solving skills, and proficiency in Microsoft Suite and Outlook.

Responsibilities

Manage numerous calls and emails from customers and sales representatives

Identify and assess customers’ needs to achieve satisfaction

Order Management

Provide accurate and complete information by using the right method and tools

Handle customer complaints, provide appropriate solutions and alternatives

Follow communication procedures, guidelines and policies

Coordinate with shipping, receiving, and credit departments

Requirements

Excellent verbal and written communication skills

Proficient in computer skills, including Microsoft Suite and Outlook

Proficient in Microsoft Excel

Ability to multi-task, prioritize, and manage time effectively

Strong Problem Analysis and Solving

Customer orientation and ability to adapt/respond

Weekend hours required