We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.
Job Description
In this diverse role, the Customer Service Representative serves as a point of contact for customers with questions regarding orders, products, deliveries, and provides support for workflow efficiency. Answer and direct incoming calls and respond to inquiries.
KEY RESPONSIBILITIES
Review and evaluate customer orders for data accuracy and completeness
Obtain missing or correct data when necessary to process customer orders in a timely manner
Assure quality and consistency of data by partnering with operational teams when processing orders and invoicing
Proficient with overseas/global shipping orders. Customs and tariff/HS codes.
Maintain sales order tracker and customer records
Communicate with customers and other external locations and provide any concerns or feedback to the appropriate internal team members
Work closely with operations to efficiently process available units for timely delivery
Maintain proficiency with Salesforce and major customer ordering systems
Follow established processes and procedures to complete daily shipping documents and invoicing
Administrative duties such as filing (hard copy and electronic), copying, scanning and data entry
Participate in a variety of office projects and administrative requests when necessary
Other duties may be assigned as required.
Qualifications
Proven work experience in an administrative support role; ideally as a Customer ServiceRepresentative
Previous experience in overseas/global shipping processes
Excellent customer service skills with a can-do attitude
Proficiency with sales and CRM tools (preferably Salesforce).
Strong MS Office applications experience and abilities (Word, Excel, PowerPoint, Outlook, etc.)
Experience with SAP or similar ERP software highly desired
Willingness to adapt to new technologies, strategies, and best practices
Capable to demonstrate a proactive approach to learning and streamlining processes
Ability to work independently in a fastpaced fluid environment with strict deadlines
Exceptional organizational and time management skills, with strong attention to detail
Ability to identify issues, obstacles, and opportunitiesand then develop and implement solutions
A strong team player who is dedicated, eager to learn, and willing to be cross trained in other areas
Effective communication skills, both verbal and written, are important for collaborating with cross-functional teams
Additional Information
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
We also offer a comprehensive benefits package including:
100% Employer Paid Medical, Dental and Vision Insurance for full-time Employee-only coverage; you share the cost of coverage for your dependents
Company Paid Bonus (Percentage dependent on Company profitability and individual performance)
Company 401(k) Match (up to 6%)
Mental Health Benefits
Paid Time Off (Accrued per pay period starting at 3 weeks per year)
13 Company Paid Holidays
Paid Time Off for Volunteer Work (up to 8 hours per year)
Employer Paid Supplemental Short-Term and Long-Term Disability Insurance
Veterinary Pet Insurance
Company Social Events held throughout the year
A Friendly Culture Where People Collaborate and Strive for Excellence
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Appliances, Electrical, and Electronics Manufacturing
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