Optomi, in partnership with with the largest Home Retailer in the US, is seeking an experienced Customer Success Candidate for a full-time position in Atlanta, GA! This candidate will offer excellent organizational skills, Expertise in Excel, SmartSheets experience, and a Customer Service Background. Furthermore, this candidate will have some experience dealing with tracking orders, or supply chain/logistics.
Experience of the right candidate:
Excellent organizational skills
Expert level with Excel
Experience with Smartsheets
Customer service background
Ability to deal with ambiguity and process changes - need a nimble learner and someone with great communication skills (dealing with blue collar customers)
Responsibilities of the right candidate:
Ensure the communication and order completion is smooth for the customer.
Task-Driven Data Entry
Line Monitoring
Tracking Orders to Delivery
Customer Communication via phone and 2-way text
Utilizing tools such as SmartSheets, Excel, and other Internal Systems
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting and Retail
Referrals increase your chances of interviewing at Optomi by 2x