Deputy Chief Operating Officer

We are looking for a candidate for a Deputy Chief Operating Officer position for a global consulting and executive client services company.

Key Responsibilities

Operational Management:

• Support the COO in managing daily operations across multiple departments, ensuring alignment with company objectives.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency and productivity.
• Monitor key performance indicators (KPIs) and ensure timely reporting to senior leadership.

Team Leadership:

• Lead, mentor, and develop cross-functional teams to foster a high-performance culture.
• Collaborate with department heads to address challenges and drive process improvements.
• Ensure consistent communication and alignment between teams to achieve business goals.

Client Experience:

• Oversee client delivery processes to maintain the company’s standard of excellence.
• Implement systems to streamline client onboarding and service delivery.
• Handle escalated client issues and ensure swift resolution.

Project Management:

• Coordinate large-scale projects, ensuring deadlines and budgets are met.
• Identify opportunities for automation and systemization of operational workflows.

Strategic Planning:

• Contribute to long-term strategic planning with the COO and executive team.
• Identify opportunities for expansion, operational efficiency, and innovation.
• Conduct market research to ensure operations align with emerging industry trends.

Compliance and Risk Management:

• Ensure company operations comply with legal and regulatory requirements across jurisdictions.
• Identify risks and develop mitigation strategies.

Key Qualifications

Education: Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).

Experience:

• 8+ years of experience in operations, management consulting, or a similar leadership role.
• Proven track record of leading teams and managing complex projects in fast-paced environments.

Skills:

• Strong leadership and interpersonal skills, with the ability to motivate and manage cross-cultural teams.
• Excellent problem-solving abilities and analytical thinking.
• Proficiency in project management tools and operational software.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills in English (additional languages are a plus).

Knowledge: Familiarity with global business operations, tax strategies, and international markets is highly desirable.

Client's Offer

• Work with a global team dedicated to creating freedom and opportunities for clients.
• Play a key role in a growing, forward-thinking company.
• Opportunity for personal and professional development.