If you have strong call center management experience and looking to take your career to the next level then this role is for you! A $3B Healthcare company based in Clearwater, Florida is looking for a talented Director of Operational Initiatives (Call Center) who has experience managing large call centers and who is very strategical and methodical.
The Director, Operational Initiatives is a result driven position and must possesses a tenacious desire to deliver results to budget and meet operational savings initiatives. Responsible for optimizing field location footprint (call center) & profitability; driving, managing & maintaining overall asset & inventory management for the company as well as CAPEX spend. Develops/leads projects & improve processes by identifying and implementing new applications, system enhancements / hard stops/changes, workflow modifications, etc.
Qualifications:
B.A. or B.S. Degree required
Seven or more years of overall general business experience with experience in management capacity.
Previous experience in DME industry preferred
Call Center experience a must have
Must be able to accommodate a minimum of 50% travel
Role is based out of Clearwater. No relocation package.
Primary Functions:
Perform ROI and Cost/Benefit analysis of new opportunities and present findings.
Reduce/optimize field locations, operational expenses, OT, deliveries, & execute other projects to improve field profitability.
Implement Asset & inventory management system.
Monitors and manages CAPEX spend to meet budget targets.
Develop and follow through on special projects designed to achieve cost savings per budget/plan
Participate in the implementation of resulting programs or procedural changes.
Identify issues as they arise; facilitate resolution of issues; escalate to relevance as needed.
Monitor projects against implementation schedules.
Other duties and responsibilities as assigned.
Employment type
Full-time
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