Director, Operations Transformation

About The Role

As Director, Operations Transformation you will work directly with VP and above leadership to shape and deliver against TRR’s Inbound Operations continuous improvement and transformation initiatives. The Director will serve as a leader on the Operations team, playing a critical role in defining the future state of Inbound Operations value chain inclusive of consignment product receiving, photography, attribution, and authentication. In this role, you will lead continuous improvement initiatives to deliver cost, quality, and SLA efficiencies across Operations; working closely with both Operations leadership and cross-functional teams (ex. Product, Tech, and Finance).

What You Get To Do Every Day

• Identify opportunities, develop business cases, and define a roadmap for implementation of initiatives that deliver Inbound Operations efficiencies across speed, technology, and costs.
• Develop the change management approach to ensure seamless implementation of new ways of working for hundreds of Operations associates across all three Authentication Centers.
• Define success measures to ensure the successful deployment and evolution of new business processes
• Own communication and stakeholder / leadership engagement inclusive of analytics and metrics tracking of business impact
  
  

What You Bring To The Role

Minimum Requirements:

• 10+ years of work experience; 5+ years of Management/Strategy Consulting experience or equivalent
• Bachelor’s degree in Business or Supply Chain; MBA a plus
• Experience in E-commerce/ Retail Operations and/or Supply Chain with a Consumer company
• Experience with Business transformation change and program management, including but not limited to change management strategy, communications, and milestone development.
• Proficiency in slide creation and storytelling to executive stakeholders
• Proficiency with Google Suite (Google Docs, Google Sheets, Google Slides)
  
  

Preferred Requirements:

• Structured problem solving skills, combined with strong business acumen
• Highly quantitative and structured approach to solving problems, utilizing frameworks and relying on data
• Proactive working style - comfortable with ambiguity and working autonomously
• Excellent communication and presentation skills with the ability to take complex, ambiguous topics and turn them into compelling, direct, and easy-to-digest narratives for different audiences.
  
  

Compensation, Benefits, + Perks

The expected salary range for this role is $190,000.00-$215,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.