Heritage Hotel Group

Front Desk / Night Auditor

Heritage Hotel Group Carlsbad, CA
Heritage Hotel Group

Front Desk / Night Auditor

Heritage Hotel Group Carlsbad, CA
1 month ago
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Job Description

We are seeking a Front Desk / Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment from departing guests
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments

Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Hospitality

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