As the Front Office Manager at GXA, you will be responsible for overseeing the day-to-day operations of our office and ensuring a smooth and efficient workflow. You will serve as the first point of contact for guests and visitors, providing exceptional customer service and creating a welcoming environment. GXA is a leading Managed Service Provider and IT Company that is constantly evolving and growing. We pride ourselves on our unique approach to IT service delivery and our commitment to client satisfaction. Joining our team means being part of a supportive and dynamic workplace where your contributions are valued.
Responsibilities
Manage the reception area, including greeting guests, answering phones, and handling inquiries
Manage building and building vendors
Manage 1-3 building tenants
Maintain building as if is your personal home (quarterly deep cleanings, change air filters, keep snacks refilled, ensure kitchen is organized, maintain files for different departments (online and in the office) ,keep areas clutter free, organize storage room, manage systems to ensure staff can locate items, etc.
Maintain office cleanliness and organization, ensuring a professional and comfortable environment (including ensuring temperature in building is satisfactory)
Coordinate meetings, appointments, and travel arrangements for staff
Order and maintain office supplies
Assist with HR tasks such as employee onboarding and ensuring records get the appropriate dept.
Manage incoming and outgoing mail and packages
Striving to provide excellent service for the internal staff
Collaborate with other departments to ensure seamless operations
Drama free and not attracted to office gossip or politics
Plan team building activities, keep staff engaged through company culture
Plan annual holiday events
Willing to sit at reception area, as needed
Willing to manage interns, as needed
Adhere to office hours of Monday-Friday 8am-5pm (must be in the office daily) without personal distractions or other obligations that may interfere with focusing on role
Available after hours and weekends, if needed to meet with vendors or to attend activities
Close proximity to the office -30 minutes or less, drive time
Open and close office daily
Can be counted on professionally
Requirements
Previous experience as a front office manager or similar role- 10+ years
Excellent organizational and multitasking skills
Process Driven and policy-oriented professional temperament
Ability to physically walk the building several times per day to look for leaks, help keep things organized, tidy up spaces, etc.
Clean and organized professional temperament
Strong Computer Skills
Ability to complete tasks with little supervision
Strong Attention to details
Strong written and verbal communication skills
Strong Capacity to learn new things
Advanced Skills in Microsoft Office Suite and other relevant software- PowerPoint, Excel, Word, Office 365
Trello Board Experience- task management software
Ability to handle multiple projects and deadlines
Customer service oriented and professional demeanor (your customer will be the internal staff)
Attention to detail and problem-solving abilities
Ability to work independently and as part of a team
Positive attitude and strong work ethic
Flexibility to adapt to changing priorities and responsibilities
Reliable transportation
No visible, tattoos, body piercing, tongue rings, face piercings permitted
Willing to adhere to business casual dress code
Benefits
Benefits Available
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Auxiliary Benefit Offerings (Legal Shield/Aflac)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Primary and Secondary Education and Non-profit Organizations
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