We are looking for a dynamic Front Office Manager to be responsible for coordinating all Front Office functions; front desk, reservations, valet and concierge in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy, which serves as a guide to the respective team.
About the role:
Responsible for assuring attentive courteous and efficient service in the department
Lead and inspire the in-property Front office team, to deliver a consistent level of service
Accountable for short- and long-term planning and the management of the hotel's Front office Department
Develop and recommend the budget, labour cost plans and objectives and manages within those approved plans
Coach and counsel team members to reflect SOPs service standards and procedures
Able to convey information and ideas clearly
Able to evaluate and select among alternative courses of action quickly and accurately
Requirements
Track record of experience in the luxury end of the market
Area hotel experience and / or knowledge is essential
The ability to improve and maintain high service standards
A self-motivated, driven, results orientated, and proactive attitude is required
Business reporting and commercial acumen is a must
Leadership skills to motivate and develop the department and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate and control
Benefits
Dynamic, friendly and supportive working environment
Opportunities for professional growth within the company
Continuous training and development
Work with the best professionalsin the tourism industry
If you believe you are a perfect fit for this role, please hit the apply button!
SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands pleasevisit www.swot.gr.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Primary and Secondary Education and Non-profit Organizations
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