Monitors daily status of rooms, rates, discount rates and packages
Maintains current list of available rooms for walk situations
Coordinates blocking of rooms for groups
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Communicates hotel's unique design elements for effective storytelling
Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
Reviews guest satisfaction results and property audits to identify areas of improvement
Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
Ensures staff communicates effectively with other hotel departments
Maintains productive relationship with Valet Parking provider
Regularly reviews department budget to meet budgeted wages and general expenses
Ensures prompt and courteous service to guests
Pre-registers guests according to standards
Completes and monitors employee schedules
Monitors and ensures VIP arrivals are executed to highest standard
Keeps track of rooms to ensure accurate status and readiness for check-in
Hires, trains and develops direct employees
Interacts positively and professionally with guests to resolve issues
Acts as Manager on Duty as required
Works nights, weekends, and holidays as needed
Other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 3 years in similar leadership role.
High School Diploma/GED, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
Seniority level
Mid-Senior level
Employment type
Other
Job function
Other
Industries
Hospitality
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