Head of Regional Sales & Operations, Midwest

At Murphy USA, our Principles of Integrity, Respect, Citizenship and Spirit are the foundation of how we operate. From company leadership to a brand-new cashier, we’re united in an approach that’s not just about what we do, but how we do it.

For both Murphy USA (headquartered in El Dorado, AR) and our QuickChek subsidiary (headquartered in Whitehouse Station, NJ), we have small-town roots with a big impact. We have more than 1,700 stores in 27 states and not only are we committed to providing our communities with excellent service, but we come together to improve the quality of life where we live and work by supporting the causes that make these areas thrive.

We value diversity in all its forms, both visible and invisible, and promote diverse approaches in thoughts, ideas, beliefs, and actions. We encourage bravery and challenging the status quo. We empower every employee to fuel a brighter future for themselves and their families through endless opportunities to learn, develop, and grow. Key wins in innovation like our Murphy Drive Rewards loyalty program allow us to more closely connect with our customers and provide them greater value.

We operate our stores with an emphasis on fuel sales complemented by a convenience offering that allows for a smaller store footprint than most of our competitors. With roughly three times the amount of fuel volumes compared to the national average, our network of company-owned terminals provides an advantaged fuel supply capability and supports our low-cost business model. Through key vendor relationships, enhanced promotions, and our loyalty program, we are intentional about providing significant value to our merchandise margin and operational execution.

As one of the largest national gasoline and convenience retailers, we serve an estimated 2 million customers every day and rank 182 among Fortune 500-companies. Our efforts and results reflect our commitment to creating long-term shareholder value through disciplined organic growth, a culture of continuous improvement and a returns-based capital allocation strategy. While our continued success drives our future capabilities, we know that without our committed employee-base, we are simply another retailer. What sets us apart from others is our people and our journey. We are Murphy USA.

Murphy USA (NYSE: MUSA) is a leading retailer of gasoline and convenience merchandise with more than 1,700 stores located primarily in the Southwest, Southeast, Midwest, and Northeast United States. The company and its team of nearly 15,000employees serve an estimated 2 million customers each day through its network of retail gasoline and convenience stores in 27 states. The majority of Murphy USA's stores are located in close proximity to Walmart Supercenters. The company also markets gasoline and other products at standalone stores under the Murphy Express and QuickChek brands. Murphy USA currently ranks 182 among Fortune 500 companies.

Key Responsibilities:

The Head of Regional Sales & Operations provides leadership and management of all retail operations for approximately 450 stores, 3,500 employees, and $4 billion+ in annual sales. Responsible for driving sales and profitability by leading a large field organization with multiple leadership levels to attain company goals and objectives for future growth. This position is accountable for ensuring that every site delivers best-in-class customer service, consistent achievement of operational excellence, and professional development of the field leadership team (Division Directors and District Managers).

The Head of Regional Sales & Operations will execute operational best practices and process improvements throughout the designated region by leveraging relevant KPIs to optimize top and bottom-line results. This leader will provide strategic vision and leadership in addition to operational expertise and general management skills to drive results.

Strategic Leadership

• Provide consistent leadership creating synergies across all functions to ensure that every action that is taken is consistent with the goals of driving traffic, generating sales, and delivering exceptional customer service.
• Execute the business model to optimize the customer experience, drive consistency throughout the region and ensure all efforts are aligned with the company’s business strategy.
• Act as business partner to collaborate with leaders from Fuels, Merchandising, Asset Development, Human Resources, Technology Services and Marketing to execute operational plans.
• Develop and leverage organizational matrix relationships to collaborate across functions for planning, prioritizing, setting standards and process. Cohesively consult with cross-functional project managers within the PMO to drive enterprise initiatives.

Financial Objectives

Strong analytical orientation and mindset underscored by a sound foundation in the metrics of running a P&L. Proactively direct the business and deliver solid financial results.

Develop, monitor, and achieve all short and long-term financial goals and objectives including sales, gross margin, inventory turn and bottom-line profitability.

Oversee, direct, and control all net profit levers and expenditures including payroll budgeting, labor management initiatives to optimize labor hours, and capital expenditure budgeting. Create and implement annual operating budget, monitoring results and instituting strategies to maximize sales and achieve profit objectives.

Ensure delivery and accuracy of daily, weekly, monthly reporting of all transaction levers for retail operations.

Operations Focus

Responsible for providing the strategic planning and operational expertise necessary to support the company’s growth.

• Continue to monitor and implement operating policies and procedures that drive change and ensure that sites are operating efficiently and consistently. Implement “best practices” and guidelines with respect to customer experience, sales, site appearance, merchandise presentation, staffing, inventory management, financial control and loss prevention.
• Drive sales strategies and establish a matrix of performance goals. Develop strategies and business processes for handling all retail operations projects aimed at improving the business and gaining market share.
• Ensure a safe environment, complying with Local, State, Federal, and company safety policies while monitoring training, enforcing the use of all safety forms including Health Department and OSHA regulations.

Team Development

• Recruit, develop, and retain a best-in-class, highly collaborative retail team that operates with clear objectives and strategies in order to achieve goals.
• Inspire and motivate team members; at the same time, develop individual accountability at every level of the retail operations organization.
• Communicate to all staff and site management team members with regard to standards, operational functions and expectations of performance.
• Set goals/targets, develop talent, mentor, and coach Division Directors and District Managers for compliance to Murphy USA's Core Competencies and Principles as well as continued company growth.

Education & Experience:

Bachelor’s degree and a minimum of 15 years of progressive retail store operations experience. This individual will have a strong knowledge of merchandising, retail operations, food services, budgeting and staffing, as well as excellent problem-solving skills, an ability to prioritize job responsibilities, and a strong sense of urgency. The ideal candidate will be entrepreneurial, resourceful, creative, inspiring, collaborative and a team player.

Location:

Midwest USA; Approximately 450 Stores across 13 States: Arkansas, Iowa, Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, Mississippi, Nebraska, Ohio, Tennessee, and Virginia