Health Informatics Solutions Coordinator

As a Health Informatics Solutions Coordinator, you will be responsible for supporting Help Desk activities for CMS quality reporting and payment programs. You will support collaboration with internal and external customers and will address and track technical questions from healthcare providers and stakeholders regarding quality measurement, reporting, and payment program design and requirements. In addition to Help Desk support, you will support quality assurance/quality control activities and support contributions to regular reports and deliverables.

Applicants must be located in Colorado, Iowa, or Maryland. Those who are not will be disqualified.

This position is contingent upon award.

Essential Functions

• Operational Support - Serve as subject matter information resource to internal and external customers. Utilize knowledge to research and resolve issues in a timely manner and to the customer’s satisfaction
• Project Tasks – Provide input based on subject, program and product knowledge to the business and functional requirements for services, including enhancements. Complete tasks and deliverables on time
• Documentation - Create and update multiple formats of documentation, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards)
• Quality Assurance - Conduct peer reviews/validation to identify issues and recommend changes if needed
• Knowledge Sharing - Contribute to the development of internal and external educational materials, including FAQs, user guides, and other guidance documents
• Miscellaneous - Perform miscellaneous duties as assigned
  
  
  

Requirements

• Four year degree in business, health care, IT and/or equivalent training and/or experience
• Experience in related field
• Advanced knowledge and experience working with Windows, all Microsoft Office products and other PC-based software products
• Exceptional customer service
• Excellent written and verbal communication skills
• Attention to detail
• Collaboration and teamwork
• Ability to adapt to change on the fly
• Experience working in a deadline driven environment, handling multiple tasks
• Demonstrated experience in healthcare quality improvement, healthcare information management and/or healthcare information technology (HIT) is/are preferred
• Familiarity with health care system and Quality Measurement/Quality Reporting is preferred
• Experience working in a customer support role and/or a customer service ticketing system is preferred
• Must reside in Colorado, Iowa, or Maryland
• In Colorado, this role can expect to pay $57,489 to $61,084 annually. Salary will be determined with considerations of background and experience as well as internal equity
  
  
  

COMMITMENT TO SAFETY

As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we’re looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We’re on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We’re a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we’re all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen!

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.