Host/Hostess

Basic Function 

The host/hostess is the direct representation of the service and overall hospitality of the staff of the restaurant. They are responsible for the flow of the restaurant by managing the efficient and timely seating of guests, taking reservations, and answering phones.  

Essential Functions

• Meet and greet guests in a prompt manner at arrival and use of proper etiquette upon guest departure
• Always provide the highest quality of service to guests
• Escort guests to selected dining or bar areas
• Create seating charts and coordinate with wait staff about available seating options
• Recite and educate guests of daily special and menu items
• Provide food, drink, and/or special menus to guests up seating them
• Keep track of reservations during shift, make future reservations, and confirms reservations via designated reservation method
• Provide accurate wait times to guests
• Answer incoming calls and always use proper phone etiquette
• Make special arrangements for reservations and special functions in the restaurant and notify necessary parties such as managers and wait staff
• Maintains cleanliness and organization of host stand as well as surrounding areas such as entry way and walkways
• Communicates with serving staff and management regarding guest concerns or special requests
• Assist the restaurant operation by processing take-out orders, answering the phone and placing orders, and assist servers with beverage orders, check drops and the bussing and setting of tables.
• Ensure alcohol awareness procedures are in place and notify supervisor of any guest incidents based on Food Handling/RBS guidelines.
• Completes opening and closing side-work consistent with property expectations.
• Ensure standards of dress are met each day.
• Stay informed about resort amenities, current events, holiday festivities, and menu offerings

Marginal Functions

• Perform other job functions when assigned to ensure guest expectations are exceeded, such as assisting the food runner, bus person, bartender, and server with table service.
• Perform all other duties deemed necessary by management.

Environment

Outdoors with cement surfaces. Indoors, dimly lit, carpeted, and climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot plates, glasses, and silverware. Outdoors: cement, wood decking, sand, and grass surfaces, with exposure to outdoor climate and elements.

• RBS certificate and San Bernardino County Food Handler’s Certificate required or must be obtained.
• High school diploma or equivalent.
• Previous experience working in a fine dining or high-end resort environment
• High volume experience.
• Good food and service knowledge.
• Pleasant personality.
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Must be able to work overtime, weekends, and holidays.
• Must have reliable transportation to and from work.
• Must be able to adhere to a flexible working schedule.