Demonstrated knowledge of and experience with EPIC/CareConnect.
Demonstrated ability to write concise and accurate correspondence.
Experience working in a healthcare environment required; experience in a customer service industry.
Demonstrated ability to communicate complex information and instructions clearly and accurately, in writing and verbally.
Demonstrated experience of Microsoft applications including Word, Outlook, Access, Excel required.
Experience in effectively relating to international patients and their representatives.
Experience working with a diverse population of patients and knowledge of different cultures required.
Knowledge of medical terminology, with understanding of basic symptoms that might require urgent or emergent care (eg, signs of stroke, chest pain, pregnancy loss, etc).
Ability to interact effectively in a variety of behaviors – including hostility and non-cooperation.
Demonstrated ability to in diplomacy, discretion, tact and sound judgment.
Ability to maintain sound judgment,
Demonstrated experience, ability and skill working in a high volume, fast-paced environment and requires the need to use good judgment due to conflicting or multiple goals and priorities.
Ability to empathize with patient situations and respond accordingly and as appropriate.
Ability to be productive in an environment that requires independence with limited supervision.
Requires a minimum of 2 years in Healthcare related industry. Education and experience equivalent to a Bachelor’s degree; supplemented with three years of related work experience (Healthcare and/or Call Center)
Ability to research, understand and explain healthcare services.
Knowledge of healthcare insurance plans.
Minimum two years of patient registration, insurance processing, and appointment scheduling experience.
Preferred
Knowledge of UCLA referral, admissions, accounting/billing and other systems highly preferred.
Ability to speak other non-english languages preferred.
Knowledge of and/or experience with Salesforce CRM highly preferred.
Demonstrated ability to interact effectively with persons of all cultures and positions, including physicians, UCLA executives, directors and managers, foreign national royalties, government officials, diplomats, celebrities and other noteworthy individuals.
Ability to communicate and explain UCLA policies & procedures to patients and/or their representatives diplomatically and effectively.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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