Local candidates to PA, DE or MD will only be considered
Our client located in Wilmington, DE is seeking an IT Service Desk Manager to work in a hybrid role. This position will oversee the IT Service Desk operations and act as subject matter expert to provide guidance on information technology functions and operations.
Responsibilities
Provides management oversight related to the Service Desk function
Manages, supervises, mentors and trains assigned staff
Invested in staff development and empowering teams to do their best work
Design, implementation, and management of local area and wide area network, server, desktop and network administration, and networking devices such as laptops, Android, Blackberry and iPhones
Diagnostic utilities used in a multi-platform environment
Principles and practices of program and project management
Train, mentor, supervise and evaluate the work of staff and motivate staff to achieve their goals and objectives
Develop work plans and workflows and organize and prioritize staff’s work
Demonstrate strong teamwork and team building skills
Facilitate and lead meetings and project
Manage multiple projects simultaneously, organize work, and achieve goals and timelines
Foster effective and collaborative working relationships, influence others, and build consensus with individuals at all levels in the organization
Attendance at quarterly company-wide events or department meetings will be expected
Qualifications
A seasoned Service Desk leader who practices and promotes exemplary customer service
ITIL Certified
Experienced in creating and managing KPI's, metrics and reporting
Demonstrated ability to manage competing priorities, aligning them with department or company objectives for optimal efficiency and success
A strong collaborator, with an ability to see the bigger picture and work toward the best solutions for all parties
Network, PC, desktop, server, and database technology
ITIL best practices
At least an Associates degree in Management Information Systems, Computer Science, Business or related field
This is a hybrid role, requiring you to be onsite 3 days a week. Unfortunately, only candidates in PA, DE and MD will be considered.
This client offers excellent benefits, a strong 401k and stability.