The Jacob Burns Film Center (JBFC) gathers audiences, students and filmmakers to experience the joy of film, and to learn about the craft, ourselves, and each other. As a nonprofit cultural and educational institution located in Pleasantville, NY, the JBFC is dedicated to presenting the best of independent narrative, documentary, and world cinema, promoting visual literacy, and making film a vibrant part of the community. Learn more about the organization at burnsfilmcenter.org
Position Objectives:
The Manager of Theater Operations & Hospitality is responsible for all day-to-day theater house operations of the Film Center and is one of the primary public faces of the organization. This position ensures that all attendees (audience and special guests) have an exemplary experience at the JBFC and collaborates with all departments to further the goals of the organization.
Essential Duties and Responsibilities:
Oversees all theater house and hospitality staff (i.e. House Staff, Audience Service Associates (ASA), House Managers, and Wine Bar Supervisors) ensuring a strong customer service experience at the theater, Take 3 Wine Bar & Café, and all events and receptions.
Coordinates smooth and efficient daily operations for all regular screenings, special events and Take 3 Wine Bar & Café, streamlining processes and troubleshooting when necessary.
In collaboration with the Manager of Information Systems, Programming, and Marketing, builds and maintains all performances and sellables for sale in Tessitura and coordinates the timed on-sale releases of all films.
Performs and maintains inventory for JBFC concessions sales and Take 3 Wine Bar & Café.
In collaboration with the Manager of Information Systems, creates and maintains employee Tessitura user accounts and security tokens.
Ensures that all revenue from theater operations (ticket sales, membership sales, concession sales, and wine bar sales) are properly recorded and reconciled. Coordinates with the Customer Service Manager to investigate customer service incidents (accidental charges, etc.) and sees them through to reconciliation.
Serves as paymaster for all theater house and hospitality staff, confirming and transmitting payroll payment information via Paychex Time & Labor system.
Develops and implements a set of Operating Metrics for the use of theater operations management.
Develops data-led and accurate theater house labor budgets and forecasts.
Ensures achievement of theater house periodic labor budgets and initiates correcting actions where necessary.
In Collaboration with Other Departments
Leads the house management team in designing and executing ongoing customer service and hospitality training (scheduled, and in-service) for theater house staff.
Schedules screens and confirms screening times for all films and events in collaboration with the Programming Department.
Schedules Take 3 Wine Bar & Café and Jane Peck Gallery for receptions and events.
Manages, oversees, and executes all receptions and events in collaboration with all departments.
In partnership with the Director of Theater Operations, implements and manages company policies of the JBFC as it relates to theater house staff, and in collaboration with various departments, creates, plans, communicates, and implements new and changed policies and procedures for the theater facility.
In collaboration with the Manager of Information Systems, troubleshoots all technical aspects of Tessitura equipment and ticketing system and works with Tessitura Support to remedy any issues.
Oversees and manages all departmental ticket holds for special and speaker events.
In collaboration with (at various times) Development, Education, Marketing, Membership, and Programming, plans and oversees all daytime Special Events at the JBFC Theater.
Manages and maintains a positive, efficient, and collaborative working environment for theater house staff.
In collaboration with other JBFC departments, ensures that the JBFC Theater is clean, safe, and well-maintained and that capital needs, both long and short term, are articulated.
Maintains all records pertaining to theater house staff and theater expenditures.
In Collaboration with the Manager of Information Systems and the Customer Service Manager, ensures that ASAs are working in a diligent and effective manner.
Ensures that all theater house staff provide exemplary levels of customer service and hospitality to our audiences.
Ensure that all screenings are accurately captured within the Tessitura system.
Preferred Experience and Qualities:
Previous experience in managing a theater, restaurant, hotel, performing arts space, or other venue with significant interaction with the general public.
Ability to facilitate clear and effective communication between the Theater and all other departments.
Proficiency with Microsoft Office, especially Outlook and Excel, is required.
Interest and understanding of the arts (ideally film) and non-profit organizations is vital.
Ability to effectively develop and maintain relationships with numerous constituencies (audiences, members, donors, staff, and board).
Strong knowledge of ticketing and membership systems.
Ideal Applicants Would Have:
A love of film.
Commitment to nonprofit work a plus.
3-5 years of high-level customer service and hospitality experience with the ability to train staff.
Start Date: ASAP
The Manager of Theater Operations & Hospitality is a flexible full-time position on location at the JBFC Theater.
Hours: Staggered shifts from Monday–Friday, 9:00am-5:00pm and 2:00pm-10:00pm, and the flexibility to work nights, weekends, and holidays, as needed, is required.
Salary Range: $65,000.00 - $70,000.00
The JBFC offers an excellent benefit package, including:
Generous PTO and sick leave.
Employer-paid and supplemented Paid Family Leave (PFL) for eligible employees.
Generous medical, dental, and vision insurance for staff members, including a company-funded Health Reimbursement Account (HRA) to cover deductibles, as well as the option to fund a Flexible Spending Account (FSA).
Voluntary Life and AD&D Insurance, and Short- and Long-Term Disability Insurances.
403(b) plan (employer-matching).
Option to participate in the TransitChek commuter benefits program, which allows you to fund a Metro North or NYC Subway card with pretax deductions.
Office located across the street from Metro North station (Harlem Line).
Application Instructions:
Please submit your resume and cover letter to jobs@burnsfilmcenter.org with “Manager of Theater Operations & Hospitality 24” in the subject line of your email. No phone calls, please.
Unsure if you should apply? Research indicates that some candidates are less likely to apply if they do not meet 100 percent of the listed qualifications. If this is you, and youbelieve you would excel in this position, we strongly encourage you to submit your application. We are actively recruiting candidates with diverse work experiences, backgrounds, sexual orientations, gender identities, ages, and abilities. We believe all work experience has value, and are fully considering all applicants with a strong desire to help us fulfill our mission, including candidates who are making career-focus shifts or returning from employment gaps. Please use your cover letter as an opportunity to express your interest in JBFC’s mission and programs, and how you envision yourself contributing as a member of our team.
Our organization participates in the E-Verify Program.
The Jacob Burns Film Center is an Equal Opportunity Employer and does not discriminate in hiring and employment on the basis of race, ethnicity, creed, sex, gender (including gender identity), sexual orientation, pregnancy, genetic predisposition and/or carrier status, disability, age, religion, marital status, national origin or citizenship status, veteran status, or any other classification as protected by law. We hire and promote individuals solely on the basis of their qualifications for the job. We encourage all qualified candidates to apply for positions to be filled. Please inform the JBFC if you need any assistance with the instructions provided to participate in our application process. Questions and concerns may be directed to jobs@burnsfilmcenter.org
This job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of this position. Duties, responsibilities and activities may change, or new ones may be assigned.
Employment type
Full-time
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