Operations Demand Manager

Responsibilities:

• Manage client operations demand
• Monitor Contact Ratio and follow up actions for improvement (Selfset, HCN, supplier…)
• Build relationships with sales/clients & Sourcing/Suppliers to create win-win situations
• Define indicators and action plan around Contact per case and First time right
• Screen market for best practices/technology & define demand management strategy
• Optimize call center operational team by defining potential TIER structure & demand distribution
• Monitor and define strategies & action plans for Defect
• Design, Implement, monitor and continuously improve demand alert system

Requirements:

• Minimum 3 years’ experience at travel industry
• Degree in Business Administration or Tourism

Skills:

• High level of ownership
• Analytic skills
• Attention to details
• Ability to build bridges with the commercial functions & partners
• Ability to build relationship within the organization at all levels
• Excellent communication skills
• Proactive with a can-do attitude
• A positive trouble-solver with excellent work ethics
• Good MS Office skills (Tableau is a plus)