Quality Assurance Manager (mobile testing)

About the job

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.

We are adding a Quality Assurance Manager (QAM) to our growing team who will lead and manage a team of Quality Analysts and Testers within the team’s ecosystem. The QAM will be responsible for setting their team members up for success from the perspective of practice adoption and ongoing enablement while closely working with the Delivery team. The QAM must be well-versed in Quality Assurance and Quality Engineering as fused testing strategies continue to play a critical role in their success.

Why would you love this job?

• Connection: Starting from participation in the recruitment process and continuing with performance evaluations, mentorship, and creating and supporting goals, the QAM is responsible for supporting the various QA members on the team.
• Strategy: With a background in manual and automation testing, the QAM will be working with the client and Testlio team to continue to build out our testing processes, formalize the testing plans, and decide on the next steps for the team aligned with the Client’s expectations.
• Software Testing: Channel your passion for manual and automated software testing and be integral in helping our clients build unique app experiences for users and some of the most exciting companies in the world.

What would your day look like

• Oversees a cross-regional team of full-time Quality Analysts and Testers.
• Participate in the interview process and act as Hiring Manager for various QA roles on the team.
• Ensure efficient and fluent onboarding to Testlio and set team members up for success.
• Provide professional support, guidance, and coaching within your team, including motivating, challenging, energizing, and empowering team members.
• Respond to and handle client-side escalations.
• Communicate and coordinate daily with the automation team, effectively managing the planned backlog and clarifying functionality requirements.
• Collect, analyze, and quantify data to produce clear and insightful reports.
• Manage ambiguity and guide the team by establishing clear priorities and timelines.
• Potential to travel to the client's site in the US once a quarter.

What do you need to succeed?

• 5+ years of hands-on testing experience and automation, preferably on mobile platforms.
• 5+ years experience in team leadership/management - a great team player with demonstrated collaboration and leadership skills.
• 3+ years experience with Charles Proxy.
• Ability to analyze problems, identify practical solutions, and strategically implement them.
• Practice continuous learning in the domain of Software Testing, Quality Assurance, (mobile) technology domain, and leadership/management.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization.
• Strong time management, problem-solving, task delegation, and prioritization capabilities.
• Ability to collaborate cross-functionally and build solid and productive relationships to perform effectively.
• Socially open-minded, expressing empathy and consideration for cultural differences.
• Ability to work well under pressure and in an environment of constant change.
• Flexibility in work hours to support cross-region team.
• Experience in supporting AI-based project testing is a plus.

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. See the DEI section of our website for more information.