Remote Customer Success Representative

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Engineer Essentials LLC, a leading training company in the engineering and machining industries, is seeking a self-motivated and detail-oriented Remote Customer Success Representative to join our team on a contract to hire basis. This pivotal role focuses on providing assistance to our customers through the payment, onboarding, and training processes – ensuring they receive top-tier results.

Who We’re Looking For:

• A Can-Do attitude - Eager to learn, acquire new skills, and collaborate with our small team. A continuous learner who is dedicated to personal and professional development.
• Someone with superb communication skills and a genuine passion for helping others, capable of maintaining a confident and positive presence over virtual channels (phone, email, chat, etc.)
• A skilled time manager who can prioritize, meet deadlines, and adapt to changing demands.
• A highly organized professional with an eye for detail, proficient in handling customer documents (invoices, POs, refunds) and managing client information efficiently.
• A self-managed and proactive problem solver who works autonomously, strongly motivated to take ownership of results and address challenges independently.

Responsibilities:

• Manage all client onboarding – scheduling virtual and on-site training, coordinating trainer consultation calls, arranging travel, and ensuring a seamless training experience for both instructors and customers.
• Responsible for managing, organizing, and maintaining the company’s training calendar.
• Process invoices and POs – coordinate payments with customer purchasing departments and ensure efficient payment collections using QuickBooks and HubSpot.
• Provide timely and efficient responses to inbound communication and offer general assistance – including answering questions & assisting with transitions to sales via phone, email, and live chat.
• Build and maintain strong relationships with clients and ensure customers have top-tier training experiences - before, during, and after.
• Assume full ownership of communication templates, FAQs, and all customer support processes.

Additional Considerations:

• 3+ years of experience in a professional customer service role.
• Associate or bachelor’s degree preferred.
• Must have commitment to achieving high accuracy and attention to detail, including proofreading, proper grammar and reviewing correspondence.
• Disciplined and resourceful individual who excels in a remote work environment.
• Must have a quiet home office environment with reliable internet and the ability to answer incoming calls promptly.
• Strong tech savviness – preferred experience using Microsoft Office365, HubSpot, and QuickBooks.
• Participation in industry tradeshows and events, with a willingness to travel 2-3 times a year.

6-month Contractor (W9) with opportunity for permanent hire

Pay: $20 - $25/Hr

Location: Remote position - Work from home

Hours: Monday to Friday, 40-hour/week

What We Offer

GD&T Basics is more than just an educational platform; it’s a vibrant, nurturing community that allows professionals to thrive. We aim to offer you more than just a job; and instead, a place where your ideas, contributions, and growth are valued and encouraged. You'll be given the tools and support to learn, grow, and drive your career.

We are looking for a new team member who values a close-knit work environment and is passionate about enhancing customer experiences. Our interview process ensures that we find someone who is eager to contribute to our mission and grow within our supportive company. If you are seeking a professional home where you can thrive, we would love to hear from you.

How To apply:

1.    Submit your resume: Upload resume as a PDF or Word document.

2.    Leave a voicemail: Call 1-800-495-0991 EXT 407 and leave a voicemail of no more than 3 minutes. In the voicemail, introduce yourself and explain why you believe you are the best fit for this role.

Learn more about our company: www.gdandtbasics.com