Resident Services Coordinator/ Community Health Worker

POSITION TITLE: Resident Services Coordinator/ Community Health Worker

SALARY: $46,450-$57,450

EMPLOYMENT TYPE: Exempt/ Full-time / 40 Hours Per Week]

DEPARTMENT: Real Estate Development

POSITION REPORTS TO: Director of Housing Operations

DIRECT REPORTS: No

POSITION TYPE: Remote + Onsite/Field hours

(minimum 2-3 full days per week in Linn and/or Benton County)

ABOUT DevNW

DevNW and our CDFI partner Community Lending Works (CLW) and

Construction Partner Neighborhood Building Corporation are fostering vibrant,

inclusive communities by prioritizing housing, asset development, wealth

building, and small business development. To do this work we are deconstructing

pervasive systems of oppression such as racism, classism, or sexism that

maintain persistent disparities and perpetuate deep imbalances in power,

opportunity, and wealth.

Overview

The Resident Services Coordinator/Community Health Worker

plays the roles as a connector and a guide. Primarily focused on housing, asset

development, wealth building, and small business development, this position

requires a keen understanding of the challenges faced by marginalized

communities and individuals. You will play a pivotal role in ensuring the

stability and well-being of participants in our housing programs. Your

responsibilities will include providing human-centered, trauma-informed

services, acting as a liaison between tenants and property management to address

concerns, and fostering collaborative partnerships within housing communities.

You'll offer support in coordinating necessary services for residents, and

contribute to building a strong sense of community through events, classes, and

resource connections..

In this role, you'll be tasked with identifying and

addressing institutional, structural, and systemic barriers that hinder

stability for households, particularly those from marginalized communities.

Your expertise in affordable housing systems, basic needs services, and

healthcare will be crucial in assisting tenants to access necessary resources

within complex systems. Additionally, you'll provide support to residents in

addressing concerns and issues with property management, all while integrating

trauma-informed care practices tailored to each participant's unique life

experiences.

Required Competencies

• The ability to obtain a Community Health Worker certification and register with the Oregon Health Authority. This training can be completed once hired and will be paid for by DevNW.
• Working knowledge of housing supports and supportive services in addition to an ongoing practice of continuous learning (professional development opportunities provided)
• Must be able to independently plan and organize your caseload while keeping the Director of Housing Operations aware and informed.
• Experience engaging identities that are often marginalized, such as folks of LGBTQIA+, persons of color/BIPOC, parents or expecting, consumers of mental health, survivors of sex trafficking and exploitation, etc.
• Comfort using client reporting databases such as Family Metrics, social media, apps, and client management software.
• Collaborate across the organization and with external partners to develop and execute integrated program approaches.
• Flexibility with time management and day-to-day prioritization of tasks based on participant needs.
• Develop, foster, and implement relationships with local, state, and national organizations to support program objectives and strategic goals.
• A sense of humor, firm boundaries, and self-care practices.
  
  

Responsibilities

• Conduct relevant, targeted outreach based using participant criteria.
• Complete a thorough assessment for each household to determine existing services they are receiving, social service gaps, and additional connections needed.
• Provide support such as direct coaching, connecting with resources, and coordinating multiple service providers toward long-term outcomes.
• Support tenants in navigating their lease, the healthcare system, and other services.
• Work with tenants in addressing barriers to housing to create sustained stability.
• Connect with Property Managers and external providers to build relationships, address barriers, and provide eviction prevention services.
• Coordinate internal and external referrals and maintain intra-agency and inter-agency relationships.
• Coordinate classes and small group workshops about various life skills topics, including education, employment, and financial well-being.
• Participated in both internal and external meetings.
• Maintain complete and accurate client files.
• Spanish Speaking preferred but not required.
  
  

Benefits

• Generous employer contribution for Employee medical, dental and vision insurance. Medical insurance includes extensive behavioral health, chiropractic and acupuncture benefits.
• Annual paid time off includes vacation, sick, personal and self-care days
• The organization recognizes all twelve federal holidays as paid days off as well as two floating holidays to acknowledge or celebrate days important to them, i.e. birthdays or anniversaries, days of significance or cultural traditions
• 401k program with employer match after one year of service
• Voluntary Life/AD&D, Accident & Illness insurance programs and Flexible Spending Account (FSA) with debit card. A robust Employee Assistance Program (EAP) available to all employees regardless of enrollment in benefit program includes eight counseling sessions, legal assistance, identity theft protection, pet insurance and gym discounts.
• Perks include Flexible work schedule,
• Condensed work week (4/10s, 4/9s +4, 5/8s), Hybrid work – work from home or one of four office work spaces, Home office set-up stipend, Monthly internet stipend, Monthly cell phone stipend or mobile phone (if applicable),
• Annual organizational swag giveaway, Free financial education classes
  
  

TO APPLY: Provide an introduction letter via email detailing your interest that includes the

following to leah.cooper@devnw.org

• Describe how your journey thus far has prepared you to fulfill this position using the required
  
  

competencies.

• Please provide an example where you supported a person or family to navigate housing instability and systems of care such as SNAP benefits, Medicaid/Medical Insurance, and/or Educational Support.
• Current resume
  
  

Application Due Date: July 1st

DevNW is an Equal Employment Opportunity

Employer committed to providing reasonable accommodations to individuals with

disabilities in accordance with the Americans with Disabilities Act (ADA) and

other applicable laws. If you require accommodations due to a disability to

participate in the application process, please contact pooja.ananda@devnw.org