Senior Director - Customer Success - Remote

About Us

We're a leading provider of all-in-one, cloud-based software solutions tailored for the beauty and wellness industry. Our mission is to empower businesses by offering a comprehensive mobile solution that seamlessly manages every aspect of their operations. From online appointment bookings to inventory management, The company is designed to streamline systems, reduce costs, and enhance customer retention and spending. Backed by enterprise-level technology, our platform caters to businesses of all sizes across more than 50 countries.

The Opportunity

We're on the lookout for a Senior Director for Customer Success to join our team. In this role, you'll play a pivotal part in driving customer growth and ensuring an exceptional experience throughout their journey with the company. Your expertise will be instrumental in guiding customers to maximize the value of our products, tailored to their business needs and vertical.

Key Responsibilities

• Drive Customer Success Outcomes: Ensure customers derive maximum ROI from the company products, fostering product adoption and satisfaction, ultimately driving new business growth.
• Define and Optimize Customer Lifecycle: Map customer journeys, establish listening points, and standardize interventions to enhance overall customer experience.
• Measure & Improve Effectiveness: Continuously assess and enhance the effectiveness of Customer Success initiatives, professional services, and customer enablement teams.
• Voice of Customer: Champion customer-centric initiatives within the organization, collaborating cross-functionally to elevate customer engagement and adoption.
• Quality Focus: Take pride in your work and maintain an unwavering commitment to excellence in all endeavors.
  
  

Skills And Qualifications

• Passion for customer success with a keen focus on delivering value.
• Strong business acumen coupled with negotiation and consultative abilities.
• Ability to manage and exceed customer expectations, particularly at the C-level.
• Experience in remote team management within a dynamic startup environment.
• Exceptional communication skills and the ability to quickly build credibility.
• Familiarity with enterprise implementations and support processes is advantageous.
• Bachelor's degree in engineering or related field; PMP certification is a plus.
• 10+ years of experience leading customer-oriented teams.
• Willingness to travel to customer locations as needed.
  
  

Join Us

At the company, we foster a culture of diversity, inclusion, and equal opportunity. We're committed to creating a workplace where everyone can thrive, regardless of background or identity. If you're ready to make a meaningful impact and grow with a dynamic team, we'd love to hear from you.

Employment Type: Full-Time