Senior Manager Operations - Digital Credit Cards

Position Title: Banking Credit Card Senior Project Manager - Change Management, Merger & Acquisition Subject Matter Expert

Level: Senior to Mid-Level Manager

Location: Remote

Job Type: Project consultant – 4 month with possibility for extension

Overview:

We are seeking an experienced and dynamic Banking Digital Credit Card Senior Operations Manager with specialized expertise in Change Management and Merger & Acquisition (M&A). The ideal candidate will possess extensive experience in the credit card industry preferably with leading credit card brands, including digital issuance and interactions with vendors and must have Merger & Acquisition experience. This role is pivotal for overseeing day-to-day operations and providing strategic advisory for integration-related work during a merger or acquisition.

Key Responsibilities:

Leadership & Oversight:

• Act as the interim leader, managing day-to-day operations and integration activities.
• Provide strategic advisory services for integration work related to mergers and acquisitions.
• Oversee a team of SMEs and interim leaders, ensuring smooth and efficient operations.
• Develop and train the interim leader designated to assume the role permanently.

Operations Management:

• Lead and manage related to credit card operations, ensuring timely and successful delivery.
• Coordinate with cross-functional teams to ensure alignment and integration of processes and systems.
• Develop and implement plans, timelines, and budgets.

Vendor Management:

• Manage relationships with vendors in the card space, ensuring effective collaboration and service delivery.
• Negotiate contracts and agreements with vendors to secure favorable terms and conditions.

Digital Issuance:

• Oversee and manage the digital issuance of credit cards, ensuring seamless and secure processes.
• Implement innovative digital solutions to enhance customer experience and operational efficiency.

Merger & Acquisition Integration:

• Lead the integration of acquired networks (ATM/Rails/Card) and brands.
• Ensure seamless transition and integration of systems, processes, and teams.
• Identify and mitigate risks associated with M&A activities.

Security & Compliance:

• Ensure all operations and integrations comply with security standards and regulations.
• Oversee compliance with CBV (Card Brand Vendor) requirements and guidelines.

Qualifications:

• Bachelor's degree in Business Administration, Finance, or a related field. MBA preferred.
• Extensive 5 plus years experience in the credit card industry, with a strong background in project and program management.
• Proven experience in change management and merger & acquisition integration within the financial services sector.
• Familiarity with digital issuance processes and technologies.
• Strong vendor management skills, with experience in negotiating and managing vendor relationships.
• Knowledge of security standards and compliance requirements in the credit card industry.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Highly Preferred Experience:

• Experience with the acquisition and integration of networks (ATM/Rails/Card) and brands.
• Previous experience in a strategic advisory role for M&A activities.
• Experience with CBV (Card Brand Vendor) compliance and security protocols.