Senior Manager, Payments Operations

Who We Are

Settle is on a mission to make buying inventory super easy. Since the company’s inception in 2019, we’ve been building a cashflow management platform that allows founders and small business owners to more easily manage their company’s financial health with a mix of accounts payable and flexible financing tools. We already work with some amazing brands that you probably know and love, like Branch Furniture , Olipop , Truvani , Starface , and Ghia .

Check us out in On Deck's Top Companies of 2023 , Forbes' Next Billion-Dollar Startups, Techcrunch and this Kleiner blog post .

About the role:

The Senior Manager, of Payments Operations will be instrumental in driving and executing the strategic vision of our Operations Team, particularly focusing on our bill pay and working capital loan services for small and mid-size businesses. You will play a crucial role in ensuring our customers experience seamless payment processes, enabling them to effectively manage and expand their businesses. Drawing upon your deep understanding of the payments landscape, you will manage daily responsibilities, spearhead initiatives, and chart the team’s roadmap. This position demands strong cross-functional collaboration and adaptability.

What you’ll do:

• Guarantee a frictionless experience for our customers and their vendors throughout the payment lifecycle, from initiation to settlement.
• Oversee day-to-day operations, including ticket resolution, payment investigation, and banking partner relations, ensuring efficiency and accuracy in transaction processing.
• Manage internal operations to optimize payment transactions, employing daily and monthly reporting for performance evaluation.
• Work closely with Risk and Compliance teams to assess and strengthen risk mitigation strategies.
• Collaborate with Engineering and Product teams to conceptualize, prioritize, implement, and refine user experience and operational enhancements.
• Uphold adherence to internal policies and procedures, fostering a secure and reliable payment ecosystem.
• Cultivate and sustain partnerships with payment service providers, financial institutions, and third-party collaborators to enhance payment processing capabilities.
• Awareness of regulatory and compliance standards, ensuring alignment with rigorous risk management protocols. Possess comprehensive expertise in domestic and international wire transfer regulations, ACH payment flows, and formats.
• Monitor payments business controls testing, compliance, and audit activities, actively managing any identified issues.
• Develop and execute a payment strategy aimed at boosting payment success rates, minimizing issues, and enhancing the overall payment experience for both payers and vendors.
• Addressing customer escalations, often necessitating direct communication with customers and providing updates through customer-facing teams. Skillfully manage swift and sustained resolution processes.
• Coach, mentor, and empower a high-performing team to meet and exceed departmental objectives.
• Define and track key success metrics to showcase ongoing operational efficiencies.

What you’ll need:

• 4+ years of experience in payment operations within payment technology, financial services, e-commerce, payments risk/fraud operations, or payment customer support.
• 3+ years of managing and developing a team while fostering a sense of team culture.
• Strong knowledge of federal regulations and industry policies governing electronic payments, including NACHA Operating Rules, payment scheme regulations, BSA/AML, and privacy laws.
• Strong systems-oriented mindset, capable of grasping the broader operational landscape beyond day-to-day challenges.
• Drive initiatives with a penchant for managing large-scale projects involving multiple stakeholders.
• Well-versed with reporting and SQL queries.
• Proficient with software/tools: ModernTreasury, Metabase, Salesforce, Intercom, Linear, Clear from Thomson Reuters, and occasionally utilize Tableau and Figma.
• Meticulous attention to compliance and detail, with a commitment to identifying and addressing instances of non-compliance.
• Fintech start-up experience with the ability to navigate a fast-changing environment and build things from the ground up.

Nice to have:

• Lending experience:
• Understanding of Loan Products & Lifecycles: Familiarity with various loan types and their stages (origination, servicing, collections) as well as the impact on loan tape
• Loan Servicing: Knowledge of handling regular payments, tracking loan status, and applying payments correctly.
• Ability to handle early loan settlements, including calculating payoff amounts and ensuring all outstanding fees are paid.

Compensation:

This role has an annual starting salary range of $125,000 - $185,000 + equity + benefits.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills, prior relevant experience, potential impact, and scope of role).

Benefits & perks that we offer:

• Unlimited PTO
• Flexible and remote work culture
• Competitive compensation and equity
• Health, dental, and vision coverage for you and your dependents
• Lunch & commute reimbursement when working in the NYC office located near Union Square
• $500 home office set up reimbursement
• $2500 annual growth and development stipend
• $50 monthly food delivery gift card
• 401k
• Brex company card
• HSA/FSA
• WeWork membership
• ERG groups e.g. LGBTQIA+, Women @ Settle, and more!
• Employee Referral Program
• Team building events

Our Commitment to You

At Settle we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.