Vice President, Business Development - B2B Sales

Maximize Your Impact at Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision.

The Opportunity

This is a greenfield opportunity for an experienced sales executive to help engage new clients and prospects within existing business for TPUS with a focus on selling Sales Outsourcing Services. At present, approximately $350M in revenue is generated from ad sales, digital sales/lead generation, B2B sales, and B2C sales. As Teleperformance looks forward, an opportunity exists to generate new business and drive revenue growth in our sales line of business (LOB).

Role

As a Vice President of Business Development for this strategic vertical, you will play a pivotal role in identifying and evaluating NEW partnerships while also building strong relationships to achieve your individual sales targets. The focus for Sales Outsourcing Services for B2B span solutions like these:

• Lead generation, qualification, and nurturing
• Prospect outreach – Using diverse channels, from emails to phone calls to target the appropriate customer.
• Sales presentation – Personalized pitches to resonate with the target audience.
• Customer service – Post-sale engagement to enhance customer loyalty by addressing concerns/queries after the close.
  
  

Our expectation is that this team will experience double-digit growth as you help expand our market presence and drive revenue growth across the Cloud sales LOB. All of this will be accomplished by working closely with the EVP, and BD on Digital Sales while also partnering with Account CEOs, senior executives, and other key stakeholders to identify new business opportunities and potential clients.

The Responsibilities & Duties

• The primary goal is to continue nurturing and growing relationships with key clients. Understanding their business needs, and positioning sales outsourcing services accordingly.
• Actively seeking and acquiring new clients for sales services, across industry verticals.
• Prior knowledge of similar services will allow for much more effective positioning in the marketplace of Teleperformance features, benefits, and competitive advantages.
• Developing and implementing effective sales strategies to achieve market revenues and maximize market penetration to include cultivating partnerships with sales providers and technology vendors to enhance the organization’s cloud portfolio.
• Savvy presentation skills are used to demonstrate our cloud-based solutions to clients, addressing their specific requirements and showing the value proposition.
• Actively participating in industry events, conferences, and networking opportunities to build relationships, stay informed about industry developments, and generate leads.
• Leading negotiations for contracts and agreements with clients, ensuring terms were favorable for both parties.
• Working closely with internal teams, including marketing, product development, and customer support, to ensure alignment and effective communication.
• Identifying market trends, competitor activities, and emerging opportunities to enhance business development strategies and engage potential clients.
• Providing regular reports on sales performance, market trends, and client feedback to inform strategic decision-making using the TP CRM system – Sales Force.
• Ensuring that all sales activities adhere to industry regulations, compliance standards, and company policies.
• Monitor client satisfaction, address concerns promptly, and maintain a high level of customer service to foster long-term relationships.
• Developing accurate sales forecasts and projections based on market trends, client feedback, and other relevant factors.
• Keeping abreast of changes and trends in cloud-based solution selling, including new technologies, regulations, and market dynamics, to adapt sales strategies accordingly.
• Meeting or exceeding sales quotas and revenue targets set by the organization.
  
  

The First-Year Objectives

• Develop a business development strategy to engage an identified target list - based on assigned accounts and utilizing your digital Rolodex.
• Qualify 12 opportunities per year with the formula to close approximately 3-4 deals per year.
• Build confidence and trust with accounts through close partnerships and by repeatedly delivering “as promised.”
• Optimize internal relationships with sales support and Client Services.
  
  

The Qualifications

• Passion to sell!
• Bachelor’s degree or above, focus on Business, Marketing, or related field preferred.
• 8+ years of successful enterprise sales experience specific to B2B sales.
• 8+ years of experience in a customer acquisition client-facing role with experience in account growth and creating strategies that exceed our client’s business goals.
• Experience in the BPO environment selling sales services/solutions.
• Possess successful experience selling into and presenting to the highest-level decision-makers (C-level Executives).
• Strategic critical thinker who also has excellent attention to detail.
• Experience in pricing, contract negotiations, and proactive, thoughtful proposals.
• Having business development, sales, and origination experience across multiple geographies and multiple industry verticals.
• A robust network of contacts that can be leveraged to open doors and make introductions.
• Good understanding of CX-related digital technologies, and digital transformation knowledge is a plus.
• Strong negotiation and business management skills.
• Analytical thinking, proactive attitude, strong written and oral communication skills.
• Excellent interpersonal skills and teamwork mindset.
• Strong affinity for details with the ability to be productive and accountable, as well as work under tight deadlines when needed.
• International travel required; must have a current valid passport.
  
  

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.