VP of Quality Improvement and Innovation - Remote Position

Requisition # : req13428

Location: Remote within the U.S.

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

The Vice President of Quality Improvement and Innovation will serve as a key leadership team member and an active participant in making strategic decisions affecting Bethany Christian Services. This position is primarily responsible for leading Bethany’s programs to continuously, reliably, and sustainably meet client needs. This position will demonstrate leadership principles and practices that foster a culture of learning to reliably and sustainably meet the evolving needs of clients and the communities they live in.

The VP of Quality Improvement and Innovation pursues excellence in care and quality, including the improvement of client outcomes, client experience, client safety, program/agency costs, revenue, productivity, efficiency, staff satisfaction, and process reliability.

This position is expected to function effectively with little supervision while following the guidelines given on procedures, along with agency, contractual, federal, and state regulatory requirements.

Essential Job Responsibilities

• Effectively lead, direct, and manage a team of professionals, to include the selection, hiring, performance evaluation, and training of each individual;
• Facilitate alignment between improvement initiatives and Bethany's strategic plan;
• Directs the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of the organization;
• Strategically lead systematic examination, within and beyond the organization, to identify the areas of change that offer opportunities for improving quality services for clients. Areas of change include adopting new ideas for application as well as abandoning practices that no longer serve the organizational vision;
• Manage and cultivate a team of leaders who work collaboratively with Bethany’s Business Development, PQI, and Operations teams under the guidance of the SVP of PQI to execute Bethany’s quality goals and strategy, identify problems, complete root cause analyses, and develop solutions;
• Build Quality Improvement (QI) capabilities in program leaders and staff by leading a team that shares data analysis support, ensuring the accuracy and flow of data, and teaches program leaders how to use QI tools for analysis and improvement, build measurement systems, and help program leaders keep improvement projects on track;
• Support PQI Team and Operations Leaders in continuous quality improvement through the implementation of data-driven programmatic scorecards;
• Foster a culture of continuous learning by adopting leadership principles that enable problem identification, experimentation, and codification of solutions that work best;
• Coordinate with Director of Training on implementation of technical and programmatic training initiatives ensuring they are in alignment with Bethany’s mission and values and strategic direction;
• Communicate trends, identified needs, and solutions to program, branch, department, and senior leaders, including on-site assistance and training needs;
• Continuously invest in activities that help define what quality means to clients and communities, and the Bethany workforce, crafting strategies to achieve that quality vision in a sustainable way;
• Manage performance improvement projects, flow and alignment to assure milestones and key performance indicators are met within defined parameters. Documents the results of projects, and submits other documentation as requested;
• Participate in the PQI Committee and works with department leaders to resolve investigations within the incident reporting system;
• Collaborate and coordinate with administrators and other departmental leaders on all client safety/ risk management issues;
• Leads program and agency-wide initiatives focused on co-created improvement activities with staff and clients;
• Provide regularly scheduled meetings with direct reports to stay abreast on projects, and to receive and give feedback, supporting staff professional development;
• Manage a departmental budget, while leading cost efficient and effective operations;
• Use problem-solving and conflict-resolution skills to foster effective work relationships with team members;
• Maintain required competencies for self and all employees within the department; Keep the organization abreast of industry trends and innovations, including improvement science research and tools;
• Promote and advocate for system improvements to strengthen services and improve outcomes;
• Assist with the creation and dissemination of staff communications as appropriate;
• Stay abreast of agency, federal, and state regulatory requirements for social services;
• Serve as the SVP of PQI, during any absences, as delegated;
• Complete other duties as assigned.
  
  

Qualifications

• Master’s degree in human services, business administration, or a related field of study from an accredited college;
• At least ten (10) years of progressively responsible leadership experience in refugee and immigrant services and child and family services, preferably implementing evidence-based programs to strengthen, preserve, and reunify families;
• Prior quality and risk leadership work experience, preferred;
• At least five (5) years of experience managing individuals and/or teams;
• Demonstrated experience in planning, project management, risk management, and organizational operations, including program administration, staff supervision, and oversight;
• Demonstrated experience and familiarity with HIPAA regulations;
• Preferred knowledge of the Council on Accreditation procedures;
• Demonstrated ability to work collaboratively with a diverse population across geographical locations with strong interpersonal skills;
• Ability to develop and coach others;
• Possess an understanding of developing, forecasting, and managing budgets;
• Strategic visioning, planning, and results-orientation;
• Personal accountability to pursue high standards focusing on meaningful outcomes to drive and implement necessary changes;
• Ability to make quality decisions in a timely fashion; excellent planning and organizational skills; critical thinking and problem-solving skills.
• Excellent verbal and written communication skills;
• Demonstrated knowledge of various federal and state regulations, statutes, administrative codes, and other policies that govern contract management and the delivery of child and family services;
• Must be dependable with time-sensitive deadlines and tasks, while exercising a high level of confidentiality;
• Vision to anticipate issues and proactively address them;
• Organizational discipline and execution;
• Possess the ability to travel, as needed;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith and Mission Statement.