From the course: Developing Cross-Cultural Intelligence

Why cultural intelligence matters

- Have you ever communicated with someone from a different culture and felt as if you came from two different planets? Maybe you had trouble interpreting their message, or maybe you struggled to understand nonverbal cues, or maybe it was the way decisions were made that confused you. I will help you navigate cultural differences and arm you with a four-step plan to help you become an effective communicator. My name is Tatiana Kolovou, and I teach international business and cross-cultural communication at a top business school. Developing the ability to work seamlessly across cultures is not about having all the right answers. It's about asking the right questions, so let's dive in.

Contents