From the course: Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
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Troubleshooting 101
From the course: Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
Troubleshooting 101
- Oh no, my computing device doesn't work right! Scary! Well, maybe that was true at the beginning of this video series, but you've spent a lot of time viewing and thinking about how modern computing devices work. This episode explores a framework for troubleshooting with your skills and knowledge and learning how to recognize when to contact tech support to escalate the problem to the pros. Every computing device has four components that interrelate: the central machine for processing and storage, input and output devices to enable you to interact with it, an operating system to tie the hardware together into something usable, and applications to help you do stuff with the machine. The machine parts of a computing device need two things: power and connectivity. Power starts at the wall socket, then flows into the battery or power converter to run the computer. Any failure there will result in a dead computer. Check this first. If the device seems to have power but still shows up as…
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