CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate
Customer service operations are woven into every aspect of the supply chain, which is why developing skills that support high customer retention and satisfaction is key to a successful career in supply chain management. Whether you're working at the intersection of customer service and supply chain or working toward the SCPro™ certification , these courses can help. Tune in, pass the final exam, and earn your certificate.
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Understand customer service functions in supply chain.
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Define customer value and personas.
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Learn frameworks for managing customers globally.
Courses
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1
Customer Service Foundations1h 11mCustomer Service Foundations
By: Jeff Toister
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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2
Customer Service: Creating Customer Value32mCustomer Service: Creating Customer Value
By: Noah Fleming
Learn how to define, create, and measure customer value.
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3
The 10 Pillars of Customer Experience38mThe 10 Pillars of Customer Experience
By: Brad Cleveland
Explore this list of pillars that lead to great customer experience.
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4
Customer Experience: Creating Customer Personas21mCustomer Experience: Creating Customer Personas
By: Myra Golden
Learn how to create customer personas to help you better connect with your customers and drive more sales.
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5
Excel: Dashboards for Beginners45mExcel: Dashboards for Beginners
By: Jordan Goldmeier
Learn how to create interactive dashboards in minutes in this accessible new course on Excel.
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6
Managing Globally47mManaging Globally
By: Paula Caligiuri
Learn how to lead effectively across cultures. Join a global leadership expert as she explains how to assess the cultural environment and manage your teams appropriately.
Instructors
Jeff Toister
The Service Culture Guide | Keynote Speaker
Madecraft
Noah Fleming
Driving Explosive Sales Growth & Customer Loyalty | $5B+ Client Results | Author & Keynote Speaker | Creator of the 1-Day Sales Process™
Brad Cleveland
Consultant, Keynote Speaker, Course Instructor
Myra Golden
Long-Time Customer Service & De-escalation Expert
Jordan Goldmeier
Entrepreneur | Microsoft Excel MVP | Author | Digital Nomad
Paula Caligiuri
Distinguished Professor at Northeastern University, Co-Founder of Skiilify, Best-Selling Author, Speaker, Podcast Host