From the course: Social Media Marketing: Social CRM
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Continue to leverage your social CRM for success
From the course: Social Media Marketing: Social CRM
Continue to leverage your social CRM for success
- [Instructor] Congratulations for completing this course on social CRM. The right social CRM tools and strategy will empower your organization in establishing meaningful and transparent relationships with your customers. As I covered in this course, your organization's social CRM strategy must come first. Take the time to start developing the strategy, first by beginning to understand your organizational goals for using social CRM. Then move to what tools, platforms, and technology will be assisting you with this initiative. And don't forget to do your research. To help you with this, I recommend checking out HubSpot. HubSpot has an academy that features courses, certification, and an extensive knowledge database to support you in getting started with social CRM. It is my sincere hope that this course has opened you up to the unlimited possibilities of using social CRM to grow your business. And I hope it's given you…
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