59club Canada’s Post

How are you measuring and building your service culture?

View profile for Ryan Tracy, PGA, graphic

Question Creator at 59club Study

Details Matter: though I’m yet to actually step foot on the property of Golden Golf Club it’s clear it’s one of the most beautiful places in 🇨🇦 maybe even planet 🌎 While reflecting on the year, Graeme Kreiner told me their rounds were up and included that their STAFF rounds were up too. What a cool metric. I think it says a lot. Staff satisfaction and engagement are the obvious correlations, let alone spin off benefits like relations and rapport with members and guests. Graeme went on to say how different the course and experience is from the staff while playing. This will only improve the staff’s care for what they do everyday. Kudos Graeme and Golden GC! 👏 #LetStaffPlay #Engage #DetailsMatter #KeyMetrics #ClubCulture #Hospitality #ClubCommunity 59club Canada 59club Study Padraig Kelly

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