8 Penny Labs’ Post

The telecom market is so competitive right now, and finding new customers is harder than ever. That’s why retaining customers and increasing business with them is as critical as ever. What’s really interesting is that the smartphones that carriers supply their customers are the very tools that could help them deliver better customer experiences and open new opportunities to increase ARPU. Many carriers are missing this because they aren't tapping into the potential of mobile devices as a data source in order to reach it. Below the article outlines how device intelligence can help carriers improve retention, cut costs and boost revenue. #telecoms #mobiledeviceintelligence #digitaltransformation

"𝐅𝐫𝐨𝐦 𝐁𝐫𝐢𝐜𝐤𝐬 𝐭𝐨 𝐒𝐦𝐚𝐫𝐭 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐨𝐧𝐬: 𝐓𝐡𝐞 𝐌𝐨𝐛𝐢𝐥𝐞 𝐄𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐓𝐡𝐚𝐭'𝐬 𝐒𝐡𝐚𝐩𝐢𝐧𝐠 𝐎𝐮𝐫 𝐋𝐢𝐯𝐞𝐬" It’s hard to believe how far we’ve come. Not too long ago, phones were chunky, brick-like devices with nothing more than basic calling features. The Beginning: When Phones Were Just Phones Remember the days when mobile phones were used solely for calling and texting? Back then, just having a mobile device was a symbol of connectivity. Lesson 1: The First Step of Innovation is Simply Bridging a Gap Early mobile phones addressed the basic need for remote communication. The Smartphone Revolution: Enter the “Mini-Computer” The launch of the first iPhone in 2007 by Steve Jobs was a defining moment. This wasn’t just a phone; it was a mini-computer that fit in your pocket, offering features like an internet browser, a touch screen, and multimedia functions all rolled into one. Lesson 2: Never Underestimate the Power of Redefinition The iPhone redefined what a phone could do, disrupting industries beyond just telecommunications. The Rise of Apps: “There’s an App for That” With the introduction of the App Store, mobile phones quickly transformed into highly personalized devices. Lesson 3: Personalization is Key to Customer Loyalty People gravitate toward experiences that feel unique and tailored. Apps made our phones feel like a personal assistant, catering to our needs, our preferences, and even our quirks. Mobile Payments and Fintech: A New Way to Handle Money Remember when we needed cash or at least a card to make a transaction? Now, with digital wallets like Apple Pay, Google Pay, and services like Venmo, we can pay for virtually anything using just our phones. Lesson 4: Embrace Change and Stay Ahead of the Curve Fintech’s rapid adoption has shown that people are willing to embrace new ways of managing money, as long as they are simple and secure. Social Media on Mobile: Redefining Human Connection Social media made a grand shift from desktop to mobile, enabling us to connect, share, and express ourselves in real time. Lesson 5: Connection is the Core of Human Experience Through mobile technology, social media became a space where people could share not only big moments but also daily life experiences. The Mobile Future: AI, AR, and Beyond Mobile technology isn’t slowing down. The future promises advancements like AI-powered personal assistants, augmented reality experiences, and mobile health monitoring that can potentially save lives. Lesson 6: Innovation Has No Limits The mobile industry teaches us that the boundaries of what’s possible are constantly being pushed. Companies that thrive are those that see challenges as opportunities and view “what’s next?” as an invitation to create something groundbreaking. Where We Stand Today: The Mobile Mindset We live in a world where mobile isn’t just a device; it’s a mindset. It’s a commitment to staying connected, efficient, and adaptable.

WhatsApp has announced new updates that will make calls across your devices even bigger and better, including support for up to 32 participants across all devices on a video call. Prior to this update, WhatsApp allowed up to 32 participants on mobile devices, while users on Windows could include up to 16 participants, and those on macOS could host up to 8 participants. Though this is still not up to Google Meet and Zoom limit which allow up to 100 users on their basic tier. According to the Meta in a blog post, other updates include: Screen sharing with audio Speaker spotlight Click the link to read more: https://lnkd.in/dEE2qktn #innovationvillage #meta #whatsapp #ux #ui #uders #communication #messaging #technology #innovation

#snsinstitutions #snsdesignthinking #snsdesignthinkers A mobile phone, also known as a cell phone or smartphone, is a portable device that allows users to make and receive phone calls, send texts, and access the internet, among other features. Mobile phones have revolutionized communication and have become an essential tool for daily life, offering a range of functions, including: - Voice and video calls - Text messaging (SMS) and instant messaging (IM) - Internet access and browsing - Email - Photography and videography - Music and video playback - Gaming - GPS navigation - Mobile payments and transactions - Access to various apps and services Mobile phones have transformed the way we communicate, access information, and perform various tasks, making them an indispensable part of modern life. The benefits of mobile phones include: 1. Convenience and portability: Mobile phones allow users to stay connected and access information on-the-go. 2. Improved communication: Mobile phones enable instant communication through calls, texts, and social media. 3. Access to information: Mobile phones provide internet access, allowing users to stay informed and up-to-date. 4. Organization and productivity: Mobile phones offer tools like calendars, reminders, and apps to manage daily tasks. 5. Entertainment: Mobile phones offer music, videos, games, and social media for entertainment. 6. Navigation and mapping: Mobile phones provide GPS navigation and mapping services. 7. Mobile banking and transactions: Mobile phones enable mobile payments, transfers, and bill payments. 8. Education and learning: Mobile phones offer access to educational resources, apps, and online courses. 9. Health and fitness tracking: Mobile phones offer apps and wearables to monitor physical activity, sleep, and health metrics. 10. Emergency services: Mobile phones provide access to emergency services like ambulance, police, and fire department. 11. Remote work and flexibility: Mobile phones enable remote work and flexible working arrangements. 12. Social connections: Mobile phones help stay connected with friends, family, and social networks.

𝐓𝐡𝐞 𝐏𝐮𝐳𝐳𝐥𝐢𝐧𝐠 𝐂𝐚𝐬𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐃𝐢𝐬𝐚𝐩𝐩𝐞𝐚𝐫𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐋𝐨𝐲𝐚𝐥𝐭𝐲! The days of the "𝐰𝐚𝐥𝐥𝐞𝐝 𝐠𝐚𝐫𝐝𝐞𝐧" customer experience are over. Just like the fall of the Berlin Wall, information barriers have crumbled, empowering customers to explore countless options. How can businesses adapt in this dynamic landscape? Today's customers are empowered. Armed with smartphones and endless online options, they research, compare, and switch brands with lightning speed. Gone are the days of brand blind loyalty. 𝐒𝐨, 𝐡𝐨𝐰 𝐝𝐨 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐢𝐧 𝐨𝐯𝐞𝐫 (𝐚𝐧𝐝 𝐫𝐞𝐭𝐚𝐢𝐧) 𝐭𝐡𝐞𝐬𝐞 𝐞𝐥𝐮𝐬𝐢𝐯𝐞 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬? Stay tuned for the next chapter, where MythoQuantum Explorers dives deep into the fascinating world of the digital customer. We'll explore their behavior, motivations, and what businesses can do to build lasting relationships in this new era. #DigitalCustomer #CustomerBehavior #StayTuned #Research #MythoQuantumExplorers

In today’s fast-paced world, customers value convenience and control like never before. They’re accustomed to booking taxis, opening bank accounts and splitting dinner bills – all with just a few taps on their smartphones. This trend extends to every aspect of the customer journey, from discovery to post-purchase issues. How have brands responded to this by offering seamless, self-service options at every touchpoint? Learn more about the recent customer experience (CX) trends in our report ‘Unlocking growth: Leveraging CX in today’s hyperconnected world’ pwc.in/leveragingcx #TogetherWeFuture #CustomerExperience #TogetherWeTransform

🏠🤖 Gemini: The AI Now Capable of Controlling Your Home – A Major Edge Over ChatGPT 🤖🏠 Gemini, Google’s latest conversational AI, is rapidly closing the gap with ChatGPT in intelligence. But Gemini’s system of extensions offers users capabilities that ChatGPT can’t match—allowing seamless integration with other Google products and services. Here’s how Gemini is reshaping the AI landscape with its unique features. 🌐✨ The Power of Google Workspace Integration 📂📧 With the Google Workspace extension, Gemini can: • Retrieve emails and Google Drive files directly in response to prompts, making work and personal organization more streamlined than ever. Gemini & Google Home: Your Personal Smart Home Controller 🏡💡 Currently in development, the Google Home extension allows Gemini to: • Control smart home devices like lights, plugs, thermostats, and even coffee machines and vacuum cleaners. With large language models, Gemini provides more natural, conversational interactions, giving it a smooth edge over traditional assistants. Note: For now, this feature is available only in English, and users need to join the Google Home preview program to test it before a broader rollout. But as this extension expands, Gemini is on track to replace Google Assistant on Android devices. 📱🔄 Coming Soon: Gemini’s Control Over Your Smartphone 📲⚙️ Beyond smart homes, Gemini will soon manage core smartphone utilities with its upcoming “Utilities” extension: • Control device functions like setting timers, alarms, adjusting volume, toggling Wi-Fi, Bluetooth, and even activating the flashlight. 📱🔊 Key Highlights of Gemini’s Extension System: • Google continues to add new extensions, enhancing Gemini’s versatility by linking it with Google’s ecosystem of products. • The Google Home extension is in testing, enabling users to control smart devices, from lights to vacuums, directly through Gemini. • The upcoming Utilities extension will let Gemini control Android smartphone features, from media to connectivity settings. With every new capability, Gemini cements itself as a powerful, all-in-one AI companion, blending conversational fluency with robust functionality across Google’s suite. 🌟 📍 Stay updated with the latest from Presse-citron on Google News and WhatsApp! #AIRevolution #Gemini #GoogleHome #SmartHome #AIExtensions #FutureOfAI #Google

Presenting the much awaited #consumer lab report focusing on #differentiated connectivity. Highlights: 📌Thirty-five percent of #5G smartphone users interested in paying for differentiated connectivity 📌Research representative of 1.1 billion people, including 750 million 5G #smartphone users 📌Report identifies #revenue generation opportunities for communications service providers (#CSPs) Key research takeaways: 📌 4 in 10 users no longer accept #besteffort 5G performance. 📌 35 percent of 5G users today show a growing appetite for #elevated connectivity beyond standard 5G performance. 📌 1 in 4 generative #AI users prioritize performance and are willing to pay 35 percent more for real-time responsiveness. 📌 Service providers have a significant opportunity to increase 5G ARPU by 5 to 12 percent. 📌 1 in 3 consumers are ready to #reallocate 10 percent of their current mobile app #spend toward apps with built-in performance assurance. Great report, Jasmeet Sethi | Yalu Fan | Gunnar Ehrnborg 👏 Read on for more details. #teamericsson

In today's tech-savvy world, digital connectivity is all around us. Pew Research Center reports that smartphone ownership in the U.S. has jumped from 35% in 2011 to 77%. This increase in mobile adoption has made smartphones and tablets essential for line managers who need to oversee business processes flexibly and remotely, without being confined to a desktop. Mobile apps have become increasingly critical in various operational environments, from warehouse floors to transit routes and field locations. These applications provide supply chain professionals with the flexibility to enhance efficiency and increase productivity while on the move. Want to learn more? Head over to our blog! https://hubs.li/Q02vjcs00 #tech #digital #mobile #crew #productivity #adoption

Picture this: you're reviewing critical business data on the go. But on a regular phone screen, it's a cramped, frustrating experience. Now, unfold your Galaxy Z Fold6. Suddenly, you have a double-sized canvas displaying all the information you need in stunning clarity. Read more: https://lnkd.in/eKGQE5b7